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Are You Ready for the Next Generation of Service Desk Tools, or Still Stuck in the Past?

Let’s be honest—are you ready? Sure, you’re handling tickets like a pro, and your service desk team is putting out fires left and right. But ask yourself this: Are you prepared for the massive shifts happening in IT Service Management (ITSM) right now? Or are you just coasting on last year’s strategies, hoping they’ll hold up? Spoiler alert: They won’t.Continue reading “Are You Ready for the Next Generation of Service Desk Tools, or Still Stuck in the Past?”