Professional Standards 2020 The Service Desk Institute and PeopleCert, a global leader in the examination and certification industry, have worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice standards. The new service desk professional standards, now aligned with ITIL 4, have been revised to enable service desk analysts and service desk managers toContinue reading “Service Desk Manager – Professional Standard”
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Service Desk Analyst – Professional Standard
Professional Standards 2020 The Service Desk Institute and PeopleCert, a global leader in the examination and certification industry, have worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice standards. • The revised course syllabuses and qualifications will be available for candidates to complete from September 2020 (SDA) and November 2020 (SDM). TheContinue reading “Service Desk Analyst – Professional Standard”
How to Start and Advance Your Career in IT Support
If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society and the existing gap between the demand for qualified IT workers and the supply. 📊 According to the US Bureau of Labor Statistics, there are approximately 377,500Continue reading “How to Start and Advance Your Career in IT Support”