SDI’s Guide to Selecting a Remote Support Tool In today’s world, more and more businesses are transitioning to remote work, and with that comes the need for remote support tools. Whether you’re a small business owner or an IT professional in a large organisation, having the right tools at your disposal can make all the difference in providing efficient andContinue reading “Selecting a Remote Support Tool Guide”
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The Future of Worklife in ITSM: Tech, trends & the human factor
The future of worklife in ITSM is poised at a critical juncture, with the convergence of rapid advances in technology and an increasing focus on the human factor shaping the working landscape. If it does mean an exciting journey to the future, questions arise about the role of technology in transforming IT service management. How could technological advancements affect ITContinue reading “The Future of Worklife in ITSM: Tech, trends & the human factor”
DevOps in ITSM: Report
DevOps’ Place in ITSM At the core of DevOps philosophy is its culture and mentality of continuous delivery, collaboration and communication, and leveraging automation can benefit the service desk in terms of shortening time to resolution and fulfilment. DevOps is more than a new way of working; it would bring a complete change in culture to the traditional landscape ofContinue reading “DevOps in ITSM: Report”
Wellbeing at Work: Report
Emotional wellbeing at work has become a hot topic across all industries in recent years, with the publicity garnered helping to raise awareness of mental health and wellbeing as a serious issue. Many people spend more time at work than anywhere else, so it’s important that organisations play their part in supporting positive wellbeing. Many successful, forward-thinking organisations will haveContinue reading “Wellbeing at Work: Report”
The Role of The Service Desk in IT Security
IT security depends on a balance of protocols around people, processes, and technology. Service desk agents, like everyone else in an organisation, need to know what security policies apply to them, and need to take responsibility for following these policies in order to set an example for others. IT security depends on a balance of protocols around people, processes, andContinue reading “The Role of The Service Desk in IT Security”