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Our next Service Desk Manager Certification Course is 8-11 December 2025

Episode 2: Looking for Talent in 2024 and Fighting Talent Shortage

️️️Welcome to the second episode of our podcast, ‘The ITSM Spotlight’, where we uncover the secrets to thriving in challenging times. In this episode, we’re exploring the impact of talent shortages, economic uncertainties, and tech advancements on the workforce in 2024. Learn about strategies for attracting top talent and the rise of skills-based hiring, and discover the must-have IT skills forContinue reading “Episode 2: Looking for Talent in 2024 and Fighting Talent Shortage”

Service Desk Recruitment Brochure

SDI Recruitment are a team of specialist recruiters that provide highly skilled professionals for every ITSM requirement – including roles beyond the Service Desk. Our experts have three decades of direct experience in the industry, and thoroughly understand our field of work. We truly understand your staffing needs, and challenges, much more than standard recruitment agencies do. “SDI’s approach toContinue reading “Service Desk Recruitment Brochure”