We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year. After completing three days of rigorous auditing by our SDI Certification team, CGI’s service desk once again achieved the highest score ever awarded in the Service Desk Certification (SDC)programme– a remarkable 99.99%! Continue reading “CGI’s Success Story: 12 Years of Excellence with World Class Status”
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Service Desk Certification Brochure
What is the Service Desk Certification (SDC) Programme? SDI’s SDC programme is an internationally established accreditation and improvement programme. This Global ITSM industry accreditation programme is based on the latest Global Best Practice Standard, and is specifically designed to certify service desk quality. Discover SDI Certified Organisations. This brochure explores the benefits of Service Desk Certification, how it works andContinue reading “Service Desk Certification Brochure”
The Global Best Practice Standard for Service Desk
Download V8 Global Best Practice Standard for Service Desk One of the best tools we offer that you can use to map your own improvement journey is the globally recognised Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation, including management, customer service, resources, tools, training, strategy and continualContinue reading “The Global Best Practice Standard for Service Desk”