At SDI Spark 26 this March, keynote speaker Mark Boyer will take centre stage with a provocative message: “The next great idea for IT services won’t come from inside IT.” It’s a statement he recently shared on LinkedIn—one that raised eyebrows because it hits at a deep truth many in IT have felt but haven’t articulated. For decades, IT leadersContinue reading “Finding the Magic: Why Mark Boyer Says the Future of IT Won’t Come From IT”
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10 Signs Your Service Desk Needs a Health Check
A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But under pressure from rising demand, evolving technology, and limited resources, even experienced service desks can develop blind spots. If you’re unsure where your service is underperforming—or how to improve—it may be time for a Service Desk Health Check. Here areContinue reading “10 Signs Your Service Desk Needs a Health Check”