Shaping the Future of Service and Support: A Conversation on Automation and Bots In this recorded Member VIP session, Jeff Rumburg, Managing Partner at MetricNet, and David Wright, SDI’s Chief Value & Innovation Officer, engage in a dynamic discussion about the role of automation and bots in shaping the future of service desks: ✔️ Discover the pivotal role of automationContinue reading “Member VIP Lounge – Shaping the Future of Service and Support”
Our next Service Desk Manager Certification Course is 8-11 December 2025 
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