At SDI, our commitment to excellence includes recruiting outstanding professionals. This year, we welcomed Kylie Hamilton as our new Head of Training & Development. Since joining, she has quickly become an invaluable team member, bringing fresh perspectives and expertise to our training programs. One of Kylie’s recent achievements includes passing the ITIL 4 Foundation exam with a perfect score ofContinue reading “Learn How to Master Customer Interaction with Our Head of Training”
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How to Start and Advance Your Career in IT Support
If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society and the existing gap between the demand for qualified IT workers and the supply. 📊 According to the US Bureau of Labor Statistics, there are approximately 377,500Continue reading “How to Start and Advance Your Career in IT Support”
SDI Training Brochure
Why Choose Us? Service Desk Institute (SDI) is in a unique position; as the creators of the Global Best Practice Standard and the Professional Standards for Service Desk Managers (SDM) and Service Desk Analysts (SDA). This means our courses are always built on the latest global industry trends, best practice and insight for future proofing your service. This means thatContinue reading “SDI Training Brochure”