Benchmarking Archives - SDI

Our next Service Desk Manager Certification Course is 8-11 December 2025

How Domino’s Pizza Built a High-Performing, Customer-Obsessed Service Desk

Four people in business attire sit together, smiling and enjoying slices of pizza in a casual office setting—perhaps discussing how Domino’s built a high-performing service desk during their break or informal meeting.

The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value

Five people sit around a table, smiling and collaborating on a project with papers, a tablet, and a notebook in a bright, modern office space. Sunlight streams in from large windows.

Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!

Group of people around table with laptops

Best Practice & Benchmarking For Service Desk Excellence

A group of five professionally dressed people sitting in an office, smiling and clapping, appearing to celebrate a meeting where best practice and benchmarking achievements are being recognised.