Digital Experience Archives - SDI

Our next Service Desk Manager Certification Course is 8-11 December 2025

Rebooting the Service Desk

IT Team at desk

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Team looking at copilots

The Road To World Class: How Runshaw Became The 1st Educational Organisation to Achieve 5 Star Certification

A group of sixteen people, most wearing dark shirts and lanyards, pose outdoors in sunlight as two at the front hold a glass award celebrating their Educational Organisation Achieve 5 Star Certification. Trees and a white building are visible in the background.

How does a College based in Lancashire UK, become the first academic institution and public sector organisation to achieve ‘World – Class’ Service Desk Certification status? How did the IT Services department go from “uncertifiable” to 5-Star, and what impact and value has this created?

The XLA Journey: From The Peak To The Slopes-Part 2

Rewiring the Connected Enterprise: Supercharging Incident Response with Unified ITSM

Four people sit together, smiling and laughing, as they look at a laptop in a bright, modern office with a large plant in the background.

Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!

Group of people around table with laptops

Building a Happy Service Desk

People talking around table

Unlocking the Digital Magic: Transforming Service Desks into Superstars!

Transforming Service Desks into Superstars event image

Transforming Digital Workplace Services Through Service Desk Excellence

A person types on a laptop displaying a large video conference with many participants' faces on the screen. The scene suggests a virtual meeting or online group call in a bright, modern setting.

Explore The Latest DEX Tools

Five young adults sit at a desk with a laptop, smiling and spreading their arms excitedly, appearing cheerful and enthusiastic in a bright office setting.