Experience Management Archives - SDI

Our next Service Desk Manager Certification Course is 8-11 December 2025

The XLA Journey: From The Peak To The Slopes-Part 2

It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys

Five people sit around a table in a modern office, engaged in discussion. There are papers, glasses of water, and a laptop on the table. Shelves and a plant are visible in the background.

The XLA Journey: From The Peak To The Slopes-Part 1

How To Develop An XLA-Centered Strategy Part 2

Practical Tips On How To Transform Service Management With GenAI For Exceptional Employee Experiences

A group of five business professionals stands around a glass wall covered with colourful sticky notes, collaborating and smiling as one woman points to a note during a meeting.

From Insight to Implementation: Mastering XLAs for Next-Level Service Experience Part 1