ITSM Tools Archives - SDI

Our next Service Desk Manager Certification Course is 8-11 December 2025

Service Desk Success Stories: The Tools, Trials, and Triumphs Behind Real Service Desks.

Team at virtual meeting

Stack Power: Tools That Drive MSP Success: Powering the Next Generation of Managed Services

Working using IT

Discover ITSM Tools Week: Find your dream ITSM tool

Team working at desk

Copilot Tools For ITSM: Empowering the People Behind the Tickets

Team looking at copilots

ITSM Demo Day: The Age of Agentic AI

man presenting about agentic AI to a team

International ITSM Tools In Action

Four people sit at a table in an office, clapping and smiling at a large screen showing multiple participants in a video conference—an energetic showcase of International ITSM Tools In Action. Laptops and notebooks are on the table.

Service Desk & IT Support Show 2025

SITS Service Desk & IT Support Show 2025 banner with colourful abstract design. Text invites viewers to see the leading service desk show for ITSM professionals, 14-15 May 2025 at ExCeL London. Book your free ticket.

The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value

Five people sit around a table, smiling and collaborating on a project with papers, a tablet, and a notebook in a bright, modern office space. Sunlight streams in from large windows.

ITSM Tools Demo Day – USA Time Zone

Three colleagues, two men and one woman, smile and look at a computer screen together in an office setting during an ITSM Tools Demo - USA. One man holds a tablet while the woman types on a keyboard.

Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025

A group of six people sit and stand around a table in a modern glass-walled office, collaborating and working on laptops during a Freshworks Webinar meeting.