Expert Type Archives

John Noctor is Chief Customer Success Officer at the Service Desk Institute (SDI), where he leads global customer engagement, consultancy, and service improvement programmes, helping organisations transform how they design, deliver, and continually improve their IT and support services. With more than 25 years’ experience in IT Service Management, John combines deep technical expertise with a strong passion for customerContinue reading “John Noctor, Chief Customer Success Officer, SDI”