What Our Members Say

SDI supports thousands of members globally across a wide range of industries. We are always in touch with our member community to find out how they’re utilising their member resources, their experiences with SDI and their ideas for ways in which we can further improve the support we offer to them. Follow the content below to see what they’ve been saying.


This short member video highlights how SDI Members have utilised their benefits to beat the challenges of the industry:
Our members are undertaking many brilliant processes to transform their service: 

“I have attended several training workshops and completed the Service Desk Manager training. These equipped me with the necessary skills and knowledge to implement in my role”… Read on.

“Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.”… Read on.

“We utilise SDI membership to see where we are against industry benchmarks, as well as utilising the knowledge, training and community support to help us continually improve”… Read on.

Find out how Corporate Membership has helped Cepheid Service Desk support hypergrowth within their business. Read on to see their achievements today.

Share best practice with Tikit Service Desk and read on to explore the ways they support over 1500 clients within the Legal & Professional Services industry.

We spoke to the IT Service Desk at HM Land Registry about their approach to Business Relationship Management (BRM) and their journey into agile ways of working. Read on to discover how they transformed business relationships through agile service management.

We have been speaking to Sandra Gillham, IT Service Manager at Keele University, about their journey in following an ESM initiative for their support teams. Read on to discover the key to their Enterprise Service Management success.

Find out how Barnardo’s service desk has driven usage of their self service portal and how it has helped them to streamline internal processes, as well as reducing time spent on admin tasks and increasing employee efficiency and productivity.

We have been talking to Leicestershire County Council to discover the key to their success with shifting left. Visit our new page to find out how to make shift left a success for your service desk.

We have been speaking to Mark Dickinson, the Head of Problem Management at Agilisys, about their shift to proactive problem management. Read on to discover how it helps to drive success in their service desk.

Some of our Current Members

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