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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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05.08.25
5 Proven Ways to Optimise Your IT Service Operation (That Most Teams Overlook)
At SDI, we believe Service Desks should shine and be recognised. Whether you’re leading a small internal support team or a large-scale IT operation,...
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04.08.25
SDI’s Guide to Selecting an ITSM Tool
When it comes to choosing an ITSM tool, making the right decision is crucial for long-term success. But how do you choose the right solution from so many...
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04.08.25
A Comprehensive Guide to ITSM Tool Selection
Choosing the right ITSM tool is crucial for improving operational efficiency and aligning with your organisation's needs and goals. But before you dive...
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Virtual
Driving Service Improvement: Making the Most of What You Already Know
Service desk leaders: discover how to do more with what you have, spot overlooked wins, and build momentum through smart, sustainable changes. Register here...
Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
Virtual
It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys
This webinar is perfect for IT leaders ready to transform their service delivery from reactive ticket management to a proactive, modern IT that connects the entire organisation.
In-Person
XLAs In Action: The Stories Behind The Success
Hosted by SDI & the XLA Institute join us live from New York, at 30 Rockefeller Plaza, this October for a ground breaking event on experience management and XLAs.
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Virtual
ITIL4®Specialist: Create, Deliver and Support
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement