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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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27.08.25
Delivering More Than Pizza: How Domino’s Built a High-Performing, Customer-Obsessed Service Desk
How Domino’s Built a High-Performing, Customer-Obsessed Service Desk What if your Service Desk could be more than a support function? What if it could...
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27.08.25
Proving ROI in ITSM: Millions Saved While Productivity Is Transformed
Proving ROI in ITSM: Millions Saved While Productivity Is Transformed... The most successful CIOs aren’t just running IT services; they’re proving...
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25.08.25
The Blueprint- SDI’s Global Best Practice Standard, Version 9.0
The Blueprint of SDI’s Latest Global Best Practice Standard for Service Desk (V9) Looking to take your service desk to the next level? This Blueprint...
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Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
Virtual
It’s not always the destination: Experience a modern ITSM with Freshservice’s Journeys
This webinar is perfect for IT leaders ready to transform their service delivery from reactive ticket management to a proactive, modern IT that connects the entire organisation.
Virtual
The XLA Journey: From the Peak of Inflated Expectations to The Slopes of Enlightenment -Part 1
Join us for Part 1 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
Virtual
Mastering AI and Automation for Seamless Support
Join us for our “AI & Automation in Action Summit,” a vibrant virtual event designed for service desks looking to harness the power of artificial intelligence and automation.
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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ITIL®4 Foundation Course
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Service Desk Manager
Virtual
The Future of the IT Service Desk – Embracing AI & Automation
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement