David Wright, Chief Value & Innovation Officer, SDI
Michael Kyffin, Head Of Consultancy Services, SDI
Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Customer Success Officer and a key contributor to SDI’s Professional Standards for Service Desk Professionals.
Upcoming Training Courses By John
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Virtual
ITIL®4 Foundation Course
Virtual
Service Desk Manager
Upcoming Events By John
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Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
In-Person
From £75
Service Desk Excellence: Unleashing the Fun in Continuous Improvement!
Get ready for “Service Desk Excellence: Unleashing the Fun in Continuous Improvement!” This exciting in-person event is tailored for service desk professionals eager to elevate their...
Lastest Resources Written By John
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03.06.25
F1 Cars, Casio Watches & The Secret Sauce of Digital Success
About the Author John Noctor, SDI's Chief Customer Success Officer Dedicated to driving customer success and delivering exceptional customer...
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16.05.25
Surrounded by Intelligence: Our New Reality
About the Author John Noctor, Chief Delivery Officer, SDI. Dedicated to driving customer success and delivering exceptional customer experiences,...
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02.05.24
Achieving Process Consistency for Effective IT Support
Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we...
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