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Next Service Desk Manager course 11-14 August 2025, virtual from anywhere See course details

Michael Kyffin, Head Of Consultancy Services, SDI

Kylie Hamilton, Head of Training & Development, SDI

Dr. Mauricio Corona, ph.D

Kylie is a passionate and enthusiastic trainer with over 15 years’ service desk experience including 8 years of operational management. She has a passion in people management and development with a level 5 Certification in Leadership and Management from the Institute of Leadership and Management (ILM).  Kylie is SDI’s Head of Training and Development and is a contributor to SDI’s Professional Standards for Service Desk Professionals. She is an advocate for utilising continual improvement to develop and deliver customer orientated products and services 

Upcoming Training Courses By Kylie

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Virtual

Service Desk Manager

DATE: 11th - 14th August 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Service Desk Analyst

DATE: 19th - 21st August 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Service Desk Manager

DATE: 08th - 11th September 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
Learn More