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Next Service Desk Manager Course: 22nd - 25th June 2026 book online Down arrow

Steve Cave, SDI Associate & Auditor

Lynne Nash, SDI Trainer, Consultant, Auditor

Barclay Rae, SDI Associate

Lynne is a customer service and service desk professional, with a wide range of experience gained within IT and it’s associated industries. She has been involved with Help Desks and Service Desks since the mid 1980’s. Lynne has operational management, project and training experience from blue chip companies such as ICL (now Fujitsu) and BBC World Service. 

Upcoming Training Courses By Lynne

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Virtual Virtual
A diverse group of five adults sits on stairs, laughing and talking. One person holds a laptop, another takes notes, and the atmosphere is friendly and collaborative.

Managing The Customer Experience

DATE: 28th September 2026
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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