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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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My Training Experience: Global Head of Service Desk, Fitch Ratings
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30.10.25
10 Signs Your Service Desk Needs a Health Check
A high-performing service desk is essential for delivering quality IT support, maintaining end-user satisfaction, and enabling the wider business. But...
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29.10.25
We’re Delighted To Announce Our SDI Awards 2026 Finalists
We are thrilled to announce the finalists for the SDI Awards 2026! This year’s entries have shown outstanding dedication, innovation, and heart from...
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06.10.25
We’re Delighted To Announce Our SDI Awards 2026 Shortlist
We’re delighted to announce the shortlist for the SDI Awards 2026! This year’s entries showcased incredible dedication, innovation, and passion...
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Virtual
The XLA Journey: From The Peak To The Slopes-Part 2
Join us for Part 2 of this ground breaking event, experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
In-Person
From £75
Service Desk Excellence: Unleashing the Fun in Continual Improvement!
Get ready for Service Desk Excellence: Unleashing the Fun in Continual Improvement. This exciting in-person event is tailored for service desk professionals eager to elevate their skills and...
Virtual
International ITSM Tools In Action
Get ready for a jam-packed day of live demos & no-pressure exploration of the latest & greatest in ITSM tools. If you’re scouting for your next solution — this is the place to be.
Virtual
Training AI with experience data: How to make AI agents more human-centric and effective
Join this webinar to discover how incorporating human experience into AI training leads to faster resolutions, fewer escalations, and higher employee satisfaction and trust.
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Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
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SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
Proactive Problem Management
Virtual
Metrics & Reporting
Virtual
Metrics & Reporting
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement