Humanity is again creating a powerful technology that can do amazing things. In only the last few months, we’ve all witnessed the increasing role of AI across various industries. AI can automate data collection, email responses, undertake software testing, invoicing, customer service, and even help in content creation. There’s no doubt about the positive impact AI already has on many businesses. ButContinue reading “Five Ethical Issues of AI in the Modern Workplace”
Resource Type Archives
How To Choose an ITSM Tool: Common Mistakes You Should Avoid
When it comes to choosing an ITSM tool, making the right decision is crucial for long-term success. But how do you choose the right solution from so many options available on the market? Too often, organisations focus solely on a tool’s features, overlooking key aspects like usability, support, human factors, or vendor reliability. Remember, not being thorough in the selectionContinue reading “How To Choose an ITSM Tool: Common Mistakes You Should Avoid”
A Comprehensive Guide to ITSM Tool Selection
Choosing the right ITSM tool is crucial for improving operational efficiency and aligning with your organisation’s needs and goals. But before you dive into the sea of available ITSM tools, you need a structured tool selection process. It’s essential to understand your organisation’s specific goals, challenges, and priorities. How do you choose the best ITSM tool? The ITSM software selectionContinue reading “A Comprehensive Guide to ITSM Tool Selection”
Meet The Recruiter: Keith Wilkins
We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Consultant for SDI Recruitment. What attracted you to working with SDI? “I was keen to provide a service that would complement the existing SDI products and services, and that could be delivered with the same values, which are so closelyContinue reading “Meet The Recruiter: Keith Wilkins”
From Reactive to Proactive: The Role of ITSM Automation in Transforming Service Delivery
In an ever-evolving digital landscape, contactless technology and self-service solutions have emerged as game-changers, revolutionising the way we interact with the world around us. From payment systems to access control and customer service, the adoption of these technologies is rapidly reshaping our daily experiences. What is Contactless Technology? Contactless technology encompasses a range of applications that enable transactions or interactionsContinue reading “From Reactive to Proactive: The Role of ITSM Automation in Transforming Service Delivery”
AI in Education: Bridging Skill Gaps and Boosting Learning
No one can deny AI is revolutionising many industries, and the education industry is no exception. It’s clear that AI’s role in learning is expanding quickly, and AI is already transforming how we learn and teach. According to some data, the global AI market in education is projected to reach $3.68 billion by 2024. This indicates that AI is transformingContinue reading “AI in Education: Bridging Skill Gaps and Boosting Learning”
Mastering Agile Transformation for High-Performing Service Desk Teams
Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, and you will be vulnerable. But you will get back up and keep going. Embrace the Journey, Not Just the Destination” ~ Mehnass Tariq, Service Desk Manager, Yorkshire Water In the coming years, IT service desk delivery isContinue reading “Mastering Agile Transformation for High-Performing Service Desk Teams”
Experience Level Agreements – What They Are and What They Are Not!
Experience Level Agreements – What They Are and What They Are Not We still need to hit our targets and KPIs this month! You have probably heard this plenty of times, right? And yes! Of course, you want to hit your targets and SLAs, but are your customers happy? Well, to successfully exceed customer expectations, it is essential to understand howContinue reading “Experience Level Agreements – What They Are and What They Are Not!”
In-House vs Outsourced Training: What You Need to Know
A survey by LinkedIn Learning revealed that 68% of IT professionals prefer training that includes a mix of in-house and outsourced approaches, as it offers both relevance and industry-wide perspectives. But choosing between in-house and outsourced training can be challenging. Both have their own benefits and drawbacks. In this blog, we’ll do a straightforward comparison to help you decide which isContinue reading “In-House vs Outsourced Training: What You Need to Know”
Digital Employee Experience Unleashed: Navigating the Evolution of ITSM Tools Through the Decades
Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s oasis of digital employee experience and a sneak peek into the crystal ball of IT’s future. It’s a story of humble beginnings, dazzling innovations, and, yes, the occasional tech-induced headache. All aboard the ITSM Express, whereContinue reading “Digital Employee Experience Unleashed: Navigating the Evolution of ITSM Tools Through the Decades”