Question – “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Author: John Noctor, Chief Delivery Officer, SDI. As a trainer of all 3 courses; ITIL® 4, Service Desk Analyst (SDA) and Service Desk Manager (SDM), IContinue reading “ITIL® 4 and SDI’s Service Desk Analyst and Service Desk Manager Courses”
Resource Type Archives
Modern Leadership Styles — What Does It Mean to Be an Agile Leader
We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working hours to more flexible and agile working, hybrid working, and empowered teams. It almost feels like we have fast-forwarded the world of work for a few years. With so many changes, today’s leaders face aContinue reading “Modern Leadership Styles — What Does It Mean to Be an Agile Leader”
Compliancy with SDI’s Global Best Practice Standard
Sunrise Software, a leading supplier of service management solutions and their ‘Sunrise ITSM for Performance’ Reporting tool has been approved as reporting in line with SDI’s Global Best Practice Standard for Service Desk Version 8. (Best Practice Standard). Reporting remains a major frustration for service desk professionals, second only to usability of service desk software. The challenges inherent in reporting include notContinue reading “Compliancy with SDI’s Global Best Practice Standard”