Welcome to the third episode of our podcast, ‘The ITSM Spotlight’. In this episode, we’re discussing the personal or human side of AI and answering why companies should focus on personalisation and AI-driven customer experiences in 2024. Listen to the new episode HERE! Transcript: Hello, and welcome back to the ITSM Spotlight podcast, where we discuss the IT industry’s latestContinue reading “Episode 3: The Personal Touch of AI”
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Episode 2: Looking for Talent in 2024 and Fighting Talent Shortage
️️️Welcome to the second episode of our podcast, ‘The ITSM Spotlight’, where we uncover the secrets to thriving in challenging times. In this episode, we’re exploring the impact of talent shortages, economic uncertainties, and tech advancements on the workforce in 2024. Learn about strategies for attracting top talent and the rise of skills-based hiring, and discover the must-have IT skills forContinue reading “Episode 2: Looking for Talent in 2024 and Fighting Talent Shortage”
The ITSM Spotlight Podcast by SDI
Welcome to our new podcast: The ITSM Spotlight! Join us every six weeks as we unravel the latest trends, share success stories, and explore the world of technology and the ITSM industry. Whether you’re a tech enthusiast, IT professional, CX leader, a business owner, or just curious about the latest developments in the field, we’ve got you covered. ⚡ Don’tContinue reading “The ITSM Spotlight Podcast by SDI”