Get your hands on our free SLA template! In order to demonstrate continual service excellence, service desks need to formally document business requirements in a service level agreement (SLA.) Because SLAs are so important to a successful service, we have produced this free template as a guide to creating an effective SLA. In this template, we give you examples ofContinue reading “Download Your Free Service Level Agreement Template”
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The Role of The Service Desk in IT Security
IT security depends on a balance of protocols around people, processes, and technology. Service desk agents, like everyone else in an organisation, need to know what security policies apply to them, and need to take responsibility for following these policies in order to set an example for others. IT security depends on a balance of protocols around people, processes, andContinue reading “The Role of The Service Desk in IT Security”
An Introduction To Change Management
What is change management? 💡 Change management is a necessary part of any IT support function, as over time, aspects of infrastructure and technologies require updating or replacing, and IT needs to introduce new solutions to meet business demands. With the development of industry-disrupting technologies, organisations are transforming at an increasing pace. Furthermore, with the influence of DevOps, agile, andContinue reading “An Introduction To Change Management”