The Service Management Optimisation Assessment is a comprehensive evaluation designed to improve IT service management across an organisation. It goes beyond just the service desk, providing a holistic view of the entire IT landscape, focusing on people, processes, and technology. The assessment can be used to work towards SDI Service Desk Certification or as a starting point for a bespokeContinue reading “Service Management Optimisation Assessment”
Resource Type Archives
Service Desk Essential Handbook
This service desk handbook is your essential guide to a brilliant service desk, according to the latest Global Best Practice. It lays out the description and maturity level for all of the 138 criteria from the Global Best Practice Standard for Service Desk (Best Practice Standard). From analysts to CIOs, professionals at all levels can use the detail and expert knowledge inContinue reading “Service Desk Essential Handbook”
Service Improvement Brochure
What is SDI service improvement? SDI offer a complete range of practical support services that we tailor to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years of experience and passion for ITSM, allows us to add great value to your organisation and create tangible results for support teams and their customers acrossContinue reading “Service Improvement Brochure”
SDI Membership Brochure
Why Join SDI Membership Community? Successfully becoming a member of the Service Desk Institute shows a dedication to providing excellent service. SDI offers support through guides, research and training, plus the opportunity to network with industry leaders and other professionals committed to service improvement. Stay up-to-date with industry trends and best practices, share knowledge and improve your team’s performance. Plus,Continue reading “SDI Membership Brochure”
SDI Training Brochure
Why Choose Us? Service Desk Institute (SDI) is in a unique position; as the creators of the Global Best Practice Standard and the Professional Standards for Service Desk Managers (SDM) and Service Desk Analysts (SDA). This means our courses are always built on the latest global industry trends, best practice and insight for future proofing your service. This means thatContinue reading “SDI Training Brochure”
Service Desk Recruitment Brochure
SDI Recruitment are a team of specialist recruiters that provide highly skilled professionals for every ITSM requirement – including roles beyond the Service Desk. Our experts have three decades of direct experience in the industry, and thoroughly understand our field of work. We truly understand your staffing needs, and challenges, much more than standard recruitment agencies do. “SDI’s approach toContinue reading “Service Desk Recruitment Brochure”
Service Desk Certification Brochure
What is the Service Desk Certification (SDC) Programme? SDI’s SDC programme is an internationally established accreditation and improvement programme. This Global ITSM industry accreditation programme is based on the latest Global Best Practice Standard, and is specifically designed to certify service desk quality. Discover SDI Certified Organisations. This brochure explores the benefits of Service Desk Certification, how it works andContinue reading “Service Desk Certification Brochure”