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Beyond the Service Desk

Just think what if your company’s employees could easily get answers to all their IT, Facilities, HR, and other service questions in one place? Without having to search for the right channel or person? Today it’s vital that corporate service teams join forces to streamline support across your business, solving problems faster, communicating better, and offering more value to your employees.

Join us for one day of the latest Enterprise Service Management content streamed free online. Let’s be brilliant together as we discuss the importance of converging technology, process, people, and practices and the rise of Enterprise Service Management in the workplace of the future.

Content is live, free, and available to all business service professionals wherever you are in the world. Just complete the form on the registration page to join us live on 30 November 2021.

Chief Automation Officer

Tedder Consulting

Reckitt Benckiser Group plc

12:30 PM Welcome
12:40 PM Keynote – Max Chepsarov
1:25 PM Neil Stephens, Senior Manager, Service Management Office, LEGO
1:50 PM Aditya Khurana, IT Director, Reckitt Benckiser Group plc
2:15 PM Break
2:30 PM Matthew Twigger, Information Technology Business Partner, DLA Piper
3:05 PM Weston J Morris, Director Global Strategy - Digital Workplace Services
3:30 PM Ian Aitchison, Co-Founder, Enterprise Digital Podcast
3:55 PM Break
4:15 PM Doug Tedder
4:40 PM
5:05 PM
5:30 PM Break
5:45 PM
6:10 PM
6:35 PM
7:00 PM Thanks & Close
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Unity 21
Chief Automation Officer at Dentsu

Chief automation officer Max Cheprasov is a pioneer and transformational genius who inspires workplaces to create employee happiness through automation. Responsible for spearheading an 8-year strategy to weave automation into every process globally by 2025 across the advertising conglomerate, Dentsu, Max’s north star was for AI and automation to become part of the DNA and to teach employees how to build virtual assistants that help them get their jobs done in a fraction of the time.

Max will discuss how every organisation can transform work by leaving the repetitive work to machines and freeing up employees to do their jobs better through his ideal of a virtual assistant for every worker.

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Digital Workplace Services at Unisys Corporation

Responsible for the Global Strategy for Digital Workplace Services at Unisys, Weston is renowned for finding ways to apply disruptive trends to the efficiency and happiness of mobile end users. Today Weston shares how organisations can proactively use Intelligent Workplace Services to support employee needs – so they can focus on what really matters.

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Tedder Consulting

Doug is a recognised industry thought leader whose passion is helping IT organisations move from “good” to “great”. Working with progressive IT leaders who are frustrated because IT just isn’t delivering the results their company’s need, his attention to detail, industry knowledge, emotional intelligence, pragmatic approach, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organisations into valued business partners. Doug feels there’s a lack of teamwork and collaboration, not only within the IT organisation, but between IT and the other parts of the organisation it serves. It’s not that these IT organisations don’t have the expertise or capability – in my experience, they usually do – but something prevents them from being truly exceptional. This is where Doug can help.

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Information Technology Business Partner at DLA Piper

Matthew is a Technology Business Partner for the Middle East region of DLA Piper, a global law firm with 4,200 lawyers in the Americas, Asia Pacific, Europe, and the Middle East, with clients ranging from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies. They include more than half of the Fortune 250 and nearly half of the FTSE 350 or their subsidiaries. They also advise governments and public sector bodies.

Today Matthew discusses how organisations can partner across IT, HR, and other service functions to foster a transformative mindset and deliver great employee experiences.

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Co-Founder Enterprise Digital Podcast

Ian Aitchison is co-host of the Enterprise Digital Podcast sharing thoughts and opinions on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation, and more.

Today Ian will enigmatically be sharing his thoughts on ‘What Does the E in ESM Stand For? with lessons from the Enterprise Digital Podcast about digital transformation and the new world of service management working across the enterprise.

Unity 21
Head of Service Management & Service Desk at the LEGO Group

Neil Stephens is building a world of imagination as Head of Service Management & Service Desk at the LEGO Group. Today Neil shares the LEGO journey towards delivering digital workflows that give great experiences for employees and customers. With a focus is on making work, work better so employees can be productive, wherever they are and get what they need, when they need it, tune in as we find out how Neil does it.

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IT Director at Reckitt

Aditya heads up the IT Service Experience Team at Reckitt with the objective of transforming the end-user experience and creating a futuristic AIOps, Cloud foundation which is the basis for digital transformation of the enterprise.