Training Case Study Archives - SDI

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“Truly valuable experience” for IT Service Desk Manager

A man sits at a desk in a modern office, smiling and gesturing with his hands while looking at a computer monitor, possibly participating in SDI's Service Desk Analyst course through a virtual meeting.

When you’re holding down the front line of IT support, every day can feel like firefighting – but the right training changes everything. One IT Service Desk Manager describes the “truly valuable” training that gave her the knowledge and skills to lead with confidence by applying what she learnt to her day to day role. Helen Balmer, IT Service DeskContinue reading ““Truly valuable experience” for IT Service Desk Manager”

Service Desk Manager Training: Sarah’s Career Progression Story

Four colleagues in business attire smile and high-five each other around a desk with laptops and papers in a bright office with large windows.

Are you considering service desk manager training to boost your career? Discover how Sarah leveraged SDI’s service desk manger training programme to achieve rapid service desk manager career progression, moving from Team Leader to Service Desk Manager in just six months. Background Name: Sarah ThompsonCurrent Role: Service Desk ManagerPrevious Role: Service Desk Team LeaderLocation: Manchester, UKIndustry: Healthcare IT Certifications: SDIContinue reading “Service Desk Manager Training: Sarah’s Career Progression Story”

How Service Desk Analysts Can Instantly Enhance Their Skill Set

A man sits at a desk in a modern office, smiling and gesturing with his hands while looking at a computer monitor, possibly participating in SDI's Service Desk Analyst course through a virtual meeting.

If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset and knowledge of best practice by choosing a training course specifically designed for your role. We spoke to Andy Cronin, ICT Infrastructure Team Leader at New Bridge Group about his experience of taking our Service Desk AnalystContinue reading “How Service Desk Analysts Can Instantly Enhance Their Skill Set”

My Training Experience: Global Head of Service Desk, Fitch Ratings

Four colleagues in business attire smile and high-five each other around a desk with laptops and papers in a bright office with large windows.

We recently spoke to Andrew Jackson, Global Head of Service Desk at Fitch Ratings about his recent experience of our Service Desk Manager (SDM) training course and how it’s helped him to lead his team to greater success. If you’re a Service Desk Manager or leader, how can you continue to improve your knowledge and skills to ensure you get theContinue reading “My Training Experience: Global Head of Service Desk, Fitch Ratings”