ITIL4®Specialist: Create, Deliver and Support

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17th - 19th November 2025 (3 Days)
12:00 AM - 12:00 AM GMT

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£1495 each (exc. VAT) Price

Courses Content
Who Should Attend
Learning Outcomes
Requirements

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ITIL4®Specialist: Create, Deliver and Support

Overview

ITIL® 4 Create, Deliver and Support (CDS)

ITIL® 4 Create, Deliver and Support (CDS) is designed to equip individuals with the knowledge and skills required to manage the creation, delivery, and ongoing support of IT-enabled products and services in today’s fast-paced digital environment. It provides a deeper understanding of how to effectively manage service performance, quality, and improvement while embracing modern technologies and working practices.

This course will provide an understanding of the key concepts, principles, and practices covered in ITIL® 4 CDS, including value streams, organizational structures, and collaboration methods. It also explores how the ITIL® 4 framework supports the creation of resilient, high-performing services that align with business objectives. Furthermore, the course is designed to support candidates preparing for the ITIL® 4 CDS certification exam.

Pricing includes the exam fee – candidates can sit the exam remotely up to 12 months after the date of the course.

This course can also be tailored for in-house delivery, contact us to find out more about our bespoke in-house programmes.

Course Content

Who Should Attend

This course is ideal for anyone working in IT Service Management, professionals involved in the design, development, delivery, and support of IT-enabled products and services. It is particularly relevant for individuals responsible for ensuring that services are delivered effectively and create value for both customers and the organisation.

The ITIL® 4 CDS certification is especially valuable for those seeking to improve service performance, streamline value streams, and adopt modern ways of working such as Agile, Lean, and DevOps.

Prerequisite: A valid ITIL® 4 Foundation certification is required before taking this course.

Learning Outcomes

At the end of this three-day course, participants will understand the following:

Understand how to plan and build a service value stream that creates, delivers, and supports services that meet organizational objectives and customer needs.
Apply concepts and practices for service performance including service design, development, deployment, delivery, and support.
Integrate different value streams and activities to deliver, operate, and support IT-enabled products and services effectively.
Understand how to create, deliver, and support services using new and emerging technologies and modern working approaches such as Agile, Lean, and DevOps.
Apply key service management concepts including organisational structure, team culture, roles and competencies, and Continual Improvement.
Use guiding principles and ITIL® 4 practices to improve service delivery and drive value co-creation.
Prepare for and successfully pass the ITIL® 4 CDS certification exam.

Course Requirements

This is not a pre-recorded webinar and you will need:

a computer with a webcam (We ask that webcams are turned on throughout the duration of the course.)
microphone/headset
high-speed internet connection
ensure you connect 15 minutes before the session starts and log-in as a guest.

To help with the set-up, please download the Adobe Quick Start Guide.

Adobe Connect only requires that you have an internet connection, and a web browser, to attend the web conference. If you have problems connecting whilst using Microsoft Edge browsers, then please try Google Chrome or Firefox.

Virtual - Login from anywhere

17th - 19th November 2025 (3 Days)
12:00 AM - 12:00 AM GMT

Price: £1,495
each (exc. VAT)

£1,495 each (exc. VAT)

£1,495 (exc. VAT)

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Book Now

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