Service Management Optimisation Assessment

The Service Management Optimisation Assessment is a comprehensive evaluation designed to improve IT service management across an organisation. It goes beyond just the service desk, providing a holistic view of the entire IT landscape, focusing on people, processes, and technology. The assessment can be used to work towards SDI Service Desk Certification or as a starting point for a bespoke service improvement plan.

Download this brochure to discover how we can help you optimise your business operations and improve customer satisfaction.

Brochure Contents Includes:

• Overview
• How it works
• Benefits
• Expected Outcomes
• Operating Model

Each organisation has its own strategy and challenges to achieving that strategy. This assessment will be facilitated via an Asking, Listening, Observing & Empathising (ALOE) approach that will provide the knowledge to design a target operating model which you can use to enable your digital services in line with the right practice focussed Digital Service Lifecycle.
As part of this assessment, we expect to provide you with operating model recommendations, both; 1) A transformational team operating model and 2) A longer-term Target Operating Model (TOM) to enable your delivery of digital services via an agreed Digital Service Lifecycle.