Vision and Mission

The SDI mission is to inspire service desks to be brilliant.

We do this by supporting service desks to:

Embrace: raise the quality of service delivery by valuing best practice
Engage: create an inspiring and engaging customer experience
Invest: empower their teams to be inspired, take action and be better
Shine: demonstrate and deliver exceptional business value

The Global Best Practice Service Desk Standard

SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery.

How can I get my service desk involved?

Firstly, subscribe to the SDI newsletter at the bottom of this page which is delivered monthly to keep you and your team informed about the latest industry news and events. Secondly, explore our website and you’ll find everything you need from best practice standards to research reports, benchmarking and improvement services to training courses.

You can also join SDI’s Linkedin group to network, share and chat with 25,000 service desk managers around the world. We reserve this group especially for service desk practitioners and we don’t allow selling or promotion of any kind in the conversations so members are free to speak in a non-sales environment.

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