Vision and Mission

The SDI mission is to inspire service desks and support teams to be brilliant.

We do this by supporting you to:

Embrace: raise the quality of service delivery by valuing best practice
Engage: create an inspiring and engaging customer experience
Invest: empower their teams to be inspired, take action and be better
Shine: demonstrate and deliver exceptional business value

The Global Best Practice Service Desk Standard

SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery.

How can I get involved?

Firstly, get in touch here and tick yes to receive updates from SDI (to keep you and your team informed about the latest industry news and events). Secondly, explore our website and you’ll find everything you need from best practice standards to research reports, benchmarking and improvement services to training courses.

You can also join SDI’s Linkedin group to network, share and chat with over 25,000 service desk and support professionals around the world.

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Check out upcoming courses

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