Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.
What is Service Desk Certification (SDC)?
SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to certify service desk quality. SDC is based on the Global Best Practice Standard for Service Desk which is built to endorse the quality of IT service and support operations worldwide. Its aim is to provide a framework for service desks to benchmark performance, improve their processes and increase maturity levels to deliver outstanding service.
How it works
Going one step further than typical industry standards such as ITIL and ISO/IEC 20000, SDC is assessed and verified by an expert auditor with experience working with ITSM providers around the world, with the level of stars awarded based on overall maturity levels:
Air IT said:
“As a result, we’re delighted to become the only MSP to currently hold a 4-star ‘business-led’ rating, adding further depth to our status as one of the top, most progressive managed service providers worldwide.”
“We first started our SDC journey in 2018 when we achieved a 3-star ‘customer-led’ rating, which we maintained for three years running. Our new 4-star rating reflects the investment we have made into our people, processes and overall customer experience over the past few years, coinciding with our recent growth and expansion.”
Paul Rodrigues, Chairman of SDI, said:
“The Air IT leadership team and everyone involved in the SDC programme should be congratulated on achieving a 4-star business-led accreditation which is a worthy reflection on their commitment and hard work.
It would be amazing to see Air IT continue to develop within the SDC programme and potentially attain a 5-star World Class rating at a future audit. We are proud to have Air IT as an SDI customer and to be able to have joined them on this amazing journey, well done to all involved.”
Senior Service Delivery Manager, Paige, and Head of Service, Rob, with new trophy.
Paige Smith, Senior Service Delivery Manager at Air IT, said:
“The whole team is so proud to have achieved a four-star SDC, putting us in the top 14 service desks in the world according to SDI’s standards. We have worked incredibly hard over the past few years to further improve our services and ensure we deliver exceptional service that is second to none, so we are thrilled that our efforts have been acknowledged with an extra star. We’re committed to continual improvement and look forward to working towards a World Class 5-star rating over the next few years.”
James Healey, COO at Air IT, said:
“We’re thrilled that the SDI has acknowledged our continual improvement in all areas of the business, highlighting the ongoing commitment to customer service which Air IT is renowned for. Our service desk is at the core of what we do, and I’d like to say a huge thank you and well done to the entire Service Delivery team. To achieve this recognition alongside our ongoing expansion and during a pandemic is no mean feat and is testament to the strength and dedication of the team. We’re incredibly proud of them for fully engaging with the SDC programme whilst working hard to support our clients and delivering outstanding service.”
“Putting you first- Our foremost goal at Air IT is to help you achieve success using technology, whether you need full management of your ICT or you want to complement your internal IT team. Since we were founded in 2005, we’ve learnt that whatever we do, unless the service we provide actually helps you run your business in a reliable, efficient and effective way, everything else is hot air.”
Discover Air IT’s full Certification journey so far here.
Air IT has now made its mark as the only MSP currently holding a 4-star certification, demonstrating commitment to service excellence, best practice and continual improvement.
Now make YOUR mark with SDC, take the first step by requesting a call using the form below, or have a look at some other SDC Success Stories.
Want to make your mark?
Service Desk Certification can add real value to your organization no matter your size or industry. Find out more about SDC by downloading the Service Desk Essential Handbook.
Or feel free to get in touch using the form below if you have any questions or would like a friendly chat to learn more:
Service Desk Certification Enquiry