Spark 23 Speaker Spotlight: Dr. Ariana Bucio

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …

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volunteers week event

Volunteers Week 1st – 7th June

Volunteers’ week is almost here! Taking place every June, it’s a chance to celebrate the amazing work of the many charities and individuals across the …

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Unveiling the Future of Worklife in ITSM: Report Insights

Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.

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skill based hiring

Breaking Down the Benefits of Skill-Based Hiring

In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.

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remote support guide

SDI Top Recommendations: The Best Remote Support Tools in 2023

Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide …

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KPIs or OKRs

KPIs or OKRs or The Biggest Mistake A Leader Can Make

This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where …

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ITSM worklife survey

The ITSM Worklife Survey: Your Chance to Be Heard

The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it …

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