USA Contractors Power Design Achieve 3 Star Certification

 Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists …

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omnichannel blog

Omnichannel: How to Use it To Deliver Outstanding Customer Experience

Today, there are many ways to connect and communicate with an organisation. You can choose from more traditional channels, such as email support, phone, and …

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DS Smith Pack A Punch At The SDI Awards!

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we spoke to the finalists about their experiences, reasons …

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confession of CIO

Confession of an ex-CIO – I should have paid more attention to my Service Desk!

Written by Daniel Breston After forty years in IT, I learned I had caused anxiety and distress after a candid discussion with a service desk …

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itsm trends

Back To the Future of ITSM – What We Have Learned?

As Doc from the ‘Back to the Future’ movie said, “Roads? Where we’re going, we don’t need roads.” We may not know all the routes, …

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Here Are the Top 12 Most Popular SDI Blogs in 2022

Undeniably, it can be very challenging to predict with certainty what IT & ITSM trends we should expect every year. The industry is constantly evolving …

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Mauricio Corona blog

The Importance of Intelligent Automation & Some Trend Predictions For 2023

In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & …

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