endpoint security

The Future of Hybrid Workplace – Endpoint Threats and How to Prevent Them

Over the last two years, remote working has become very popular for companies and employees. And it’s here to stay! Whether you allow your team …

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self service portals

Questions to Ask Before (and After) Implementing an IT Self-Service Portal

If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When …

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Aneurin Bevan ICT Service Desk Achieve 3 Star Certification

About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service …

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RPA and AI

Robotic Process Automation and AI: Taking the Work You Hate -Off Your Plate

You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about …

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agile leader

Modern Leadership Styles — What Does It Mean to Be a Truly “Agile” Leader?

We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working …

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historical incident data

How to Get the Most Out of Your Historical Incident and Service Request Data & Analytics

One of the top challenges of managing a service support team isn’t just making sure you’re doing everything you’re supposed to be doing — but …

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Transformation In Action – 5 Practice Tips from Industry Thought Leaders

Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. …

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