Navigating the IT Maze Together: Join Our Journey Towards a Unified IT Future

 It’s a regular Monday morning at work. You’re juggling between an ITSM system that’s great for handling service requests but seems to exist in its …

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Superstars Of The Service Desk And Support World Unite!

Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is jazzed to announce the long-awaited return of the …

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Herefordshire and Worcestershire Health Care NHS Trust Achieve 2 Star Certification ⭐⭐

We spoke to Senior Application Support Specialist & SDI Co-ordinator, Lily Kainey and her team at the Trust to learn more about them and their …

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ITSM statistics

ITSM Statistics, Facts and Trends for 2024

In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!

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Meet The All-American AI Powerhouse

Are you ready to dive headfirst into the exhilarating world of AI, where the boundaries of technology and imagination blur? “AI Horizons Unveiled” is not …

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managing service desk teams

Best Practice for Managing Service Desk Teams [+ Case Study Examples]

In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.

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SDI Awards 2024~25: More Time, More Glitz, and Yes, More Categories!

The stage is set, the spotlight is warming up, and an extraordinary opportunity knocks at your door! We’re beyond thrilled to roll out the red …

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