alan nance sdi blog

Brilliant Basics are Essential in Good Customer Experience

The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the …

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Leeds Beckett University Retain Impressive Service Desk Certification Achievement

Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help  graduates become ready …

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blog with Jeff Rumburg

Data-Driven Decision-Making: Good Decisions Don’t Guarantee Good Outcomes

The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back …

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Investment Management Company Railpen achieve Certification

Railpen formed in 1994 during the privatisation of the railway industry, when all members and assets in the former British Rail Pension Scheme were transferred …

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How Mid Mersey Digital Alliance achieve 95% CSAT

Mid Mersey Digital Alliance (MMDA) is an NHS IT shared service supporting multiple partner and customer organisations, both inside and outside of the NHS, encompassing …

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sdi it certification

The Importance of IT Training Certification in the Industry

An IT Training Certification showcases the fact that you have a number of desirable technical skills and a good level of knowledge on the subject. …

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In Loving Memory

Written by Barclay Rae, SDI Consultant & Auditor With great sadness, we recently heard of the passing of Rebecca (Becky/Becks) Beach. Rebecca was a popular …

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