Ask yourself, would you apply?

Advice and tips for managers when recruiting – from SDR   We were once interviewing a very senior IT Service Management Consultant for a prestigious …

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Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently …

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How Can Service Desk Managers Evolve The Customer Experience?

If you’re a Service Desk Manager or you’re involved with enhancing the efficiency & motivation of your teams, how can you continue to do this …

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Why Your Digital Transformation Needs XLAs

  While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data, the …

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Employee Experience and Enterprise Service Management

by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) …

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How HR Can Lead The Future of Employee Experience

Transforming employee engagement through better tool and process adoption will help your company save money as well as valuable time and effort says Sam Ellis …

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Are You Ready to Banish Siloed Workplaces?

Banishing siloed services is the only way forward says Melanie Lougee, keynote speaker at UNITY21 on 30 November. From work schedules and childcare to meetings …

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