Employing the Consummate Team – Mix It Up!

Posted on Friday 14 September 2018.

Introducing Our Awards Judges…

Posted on Tuesday 11 September 2018.

“I will be looking for a team that has pride, loves their working environment and their customers even more!”   We spoke to some of our fantastic awards judges to find out what they are looking for in their award category and what it means to them to be an IT Service & Support Awards

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Training testimonial – Browne Jacobson

Posted on Monday 10 September 2018.

“I definitely got what I wanted out of this course!” Service Desk Manager training Whether you are an aspiring, new to the role or a well established Service Desk Manager, a globally recognised SDM Qualification from SDI can help you gain the skills and knowledge needed to steer your service desk to success and ensure your customers receive

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CX: Delivering Happiness – The Series, Part 4

Posted on Monday 10 September 2018.

CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience.  It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have

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Reconnect with Service: Part 1 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 1 of 2 At SDI, we’re very lucky to be able to support our community all over the world, face to face. During one such engagement recently, I found myself fiddling with an in-flight entertainment system to try and find

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Reconnect with Service: Part 2 of 2

Posted on Wednesday 5 September 2018.

By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2   IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of

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Service Desk Journeys: University of Glasgow Part 2

Posted on Thursday 23 August 2018.

Mark Temple, IT Service Project Manager Hi All, Apologies for the delay in getting the second instalment out, but as you can imagine, it’s been a busy old time at the University – Enterprise Service Management systems don’t just design and configure themselves, especially when you’re dealing with multiple lines of business. Before I go

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