The Rise of ITIL4 and IT Value Management 

Posted on Friday 22 February 2019.

Value Stream Mapping for the Service Desk – An Overview

Posted on Friday 22 February 2019.

Value Stream Mapping for the Service Desk – An Overview by Scarlett Bayes, Industry Analyst, SDI   Axelos has unveiled its addition of Value Steam Mapping (VSM) to the ITIL update. VSM is actually adopted from Lean methodology, and many people may be unaware of what it is or what it’s purpose it.     So what

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SITS Celebrates 25th Birthday!

Posted on Thursday 21 February 2019.

SITS is celebrating its 25th birthday at ExCeL London this May The countdown for SITS – The Service Desk & IT Support Show has officially kicked off. Europe’s largest event for IT Service Management (ITSM) and Support Professionals will be taking place at a new venue (ExCeL London) on a new date (1-2 May) for

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We are updating The Global Best Practice Standard for Service Desk

Posted on Wednesday 6 February 2019.

By Jamie Bell, Service Desk Specialist at SDI. Here at the Service Desk Institute, we are responsible for the development, upkeep and integrity of The Global Best Practice Standard for Service Desk (Best Practice Standard). The Best Practice Standard is a set of criteria that provide a clear and measurable benchmark for service desk operations.

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Improv Theatre – What’s That Got To Do With Business?

Posted on Tuesday 5 February 2019.

Neil Mullarkey, Author, Comedian and Coach will be joining us as a keynote at #SDI19. As well as hosting his session ‘7 Steps To Improve Your People Skills’ he will also be joining us for the Wednesday morning conference energiser… After an evening of sparkles and celebration at the SDI Awards, Day 2 of the

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The Great Recruitment Challenge

Posted on Thursday 31 January 2019.

The Great Recruitment Challenge by Jamie Bell, Service Desk Specialist at SDI   A common frustration I often hear about is companies struggling to attract talented individuals to join their organisation. The calibre of candidates applying is not good enough or they simply do not get any applications at all. I’ve previously written about retaining great

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Build Culture and Increase Revenue

Posted on Thursday 17 January 2019.

How to rid your organisation of politics and create a massively high performing team   Imagine every one of your employees goes to work excited and energised by what they do. Bringing their ‘A’ game, solving problems, hitting deadlines, going the extra mile.  How would that change your organisation? Or better still imagine a world where

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