how to start career in IT support

How to Start and Advance Your Career in IT Support

If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society…

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The University of Portsmouth Achieve 3 Star Customer Led Certification

The University of Portsmouth  The University of Portsmouth is a public university on the south coast of England, established in 1992 with roots dating back to 1870. The …

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Mastering Agile Transformation & Remote Team Management for High-Performing Service Desk Teams

“Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, you will be vulnerable. …

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AI in education

AI in Education: Bridging Skill Gaps and Boosting Learning

No one can deny AI is revolutionising many industries, and the education industry is no exception. It’s clear that AI’s role in learning is expanding quickly, and AI is already transforming the way we learn and teach.

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Effective IT Support

Achieving Process Consistency for Effective IT Support

Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we will explore shortly.

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Experience the Future of ITSM: Join Us for an Unforgettable Showcase!

Embracing the Future: The Rise of Contactless Technology and Self-Service Solutions In an ever-evolving digital landscape, contactless technology and self-service solutions have emerged as game-changers, …

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SITS highlights blog

Exciting Discoveries: Insights from SITS 2024

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.

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