Universities improving their student experience…

SDI Creates Additional Membership Value During These Uncertain Times SDI could not be the organisation it is today without its members. Their input, trust, loyalty, shared experiences, and engagement are a massive part of what keeps us motivated and wanting to surprise and delight as well as inspire service desks around the globe to be

World Mental Health Day 2020 is the most important one yet. Mental health problems can affect anyone, any day of the year, but 10 October is a great day to show your support for better mental health and start looking after your own wellbeing. The months of lockdown and loss have had a huge impact

Whether you believe we are standing on the brink of the fourth industrial revolution, or are very much already amongst it, most will agree that technology is enabling us to fundamentally alter the way we live, work, and relate to one another.  You may also believe that this means the ITSM industry has a duty

ITSM and Covid19 – What We’ve Seen (Part 2) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In Part One of this blog, we took a look at the immediate impacts we saw as a result of the pandemic as well as some resources which could be helpful for service desk professionals. This week, we’ll look at what we’ve learned

By Lior Avni, Global Incident Manager, Gett Full disclosure — I am not Tom Cruise (Shocker, I know 🙃). What I am, is an Incident manager, who, not unlike Ethan Hunt (portrayed by the mighty Tom), also has to deal with uncertainties in life and surprises. All the more in this day and age where

ITSM and Covid 19 – What We’ve Seen (Part 1) by Scarlett Bayes, Senior Research Analyst, Service Desk Institute In a very short space of time, the global pandemic has completely changed the landscape of our lives in every aspect. Socially, we now keep safe distances from each other, and we can’t enjoy a lot of our pastimes as freely.