RPA and AI

Robotic Process Automation and AI: Taking the Work You Hate -Off Your Plate

You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about …

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agile leader

Modern Leadership Styles — What Does It Mean to Be a Truly “Agile” Leader?

We live in a hyper-changing world! Just think about it, we went from the work in the office, formal meetings and the traditional 9-5 working …

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Browne Jacobson LLP Win Best Small IT Service Desk 2017

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. …

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security

How Secure Are Your IT Systems And Infrastructure?

 by Matt Thompson, Infrastructure Consultant at UKN Group Every day, businesses, government agencies, schools, charities, hospitals and thousands of other organisations are attacked through the …

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SCC Win Best Managed Service Desk 2017

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal …

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It is possible

My experience of turning off email to the service desk, Lena Gaston, Affinity Water

When I mentioned turning off email at an SDI event a couple of months ago, the look of sheer joy on some faces and shock on …

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The Naked Service Desk, Part 2 Defining Your Vision

This is part 2 in The Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to …

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