The Smart Service Desk

Posted on Monday 15 February 2021.

The Social Dilemma – Improving Your Relationship With Tech 

Posted on Monday 8 February 2021.

by Scarlett Bayes, Senior Research Analyst, SDI If you’ve seen the documentary, The Social Dilemma, you’ll be aware of the dangers that social media and technology can have. While this doesn’t directly relate to ITSM, it is a people issue that should be. It affects your customers, your employees, and yourself. The data laid out in the documentary is harrowing

It’s Time to Become a Better ‘Remote’ IT Leader

Posted on Tuesday 2 February 2021.

It’s the start of a new year in your career, and whether you lead an IT service desk or a team of IT service management (ITSM) professionals focused on IT service delivery, it’s an ideal opportunity to take stock of where you are professionally and where you want to be in the future (along with

Driven to distraction: How can we tackle our waning attention spans?

Posted on Monday 1 February 2021.

Blog post by Scott McArthur Our collective attention span is disappearing as more and more channels of information make demands on our time. This is unlikely to change, so how can organisations respond, asks Scott McArthur? Do I have your attention? I don’t take for granted for one minute that I do. Or perhaps a

Back To The Future With Jason Bradbury

Posted on Monday 1 February 2021.

High powered, driven by octane, The Gadget Show’s Jason Bradbury speaks at SDI21 Live & Interactive! Compelling, high powered and charismatic celebrity ‘future of tech speaker’ Jason Bradbury joins us live on Tuesday 16th March 2021 at 3.35pm to talk us through “The Future is Now! A Refreshing Take on AI and Technology”. Jason is

Diving into Data, Concept 8, and Deriving Value

Posted on Monday 25 January 2021.

Diving into Data, Concept 8, and Deriving Value By Scarlett Bayes, Senior Research Analyst, SDI The Service Desk Institute’s certification programme gives us an insight into a wide variety of organisations and how different service desks perform against the Global Best Practice Standard for Service Desk and its 9 Concepts. You can find out more

Service Management 101: Capgemini’s Global Service Desk Transformation Journey

Posted on Friday 11 December 2020.

Service Management 101: Siddhartha Chaturvedi, Senior Director at Capgemini In this Service Management 101 we find out how Capgemini’s global service desk has approached transformation over the last couple of years and how this helped them to successfully respond to the impact of the pandemic on their business. That they had already leveraged RPA, AI

close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.