Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently …

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9 Things You Need To Know About Enterprise Service Management

Enterprise service management has been a key ITSM trend for the last half-decade – the use of IT service management (ITSM) principles and capabilities by …

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Does ESM Make for Happier Employees? (Who Make Happy Customers!)

By Hannah Price Enterprise Service Management (ESM) has many benefits for organisations, namely: increased efficiency, cost-savings, and improved cross-departmental collaboration. But does it go beyond …

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Was Einstein Wrong? Reflections from SDI’s Knowledge Management event

by David Wright, Chief Value & Innovation Officer at Service Desk Institute. Is information knowledge? Albert Einstein’s answer to that question was a resounding no, …

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What can HR, facilities and other internal service teams learn from the geeks in IT?

While it may not seem like it on the surface, HR, facilities and IT have a lot in common. In fact, any internal corporate service …

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The Essence of Enterprise Service Management (a snippet)….

By Lana Yakimoff, Principal Consultant, ITSM Consulting Services Pty Ltd. Service Management has been around for many years, most of us work within the ITSM industry …

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SDI & Generation Launch IT Support Bootcamp

SDI is excited to announce its new partnership with Generation and the launch of their IT Support training bootcamp! Generation is a global charity that up-skills young people …

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