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When it comes to choosing an ITSM tool, making the right decision is crucial for long-term success. But how do you choose the right solution …
As a service desk professional, you’re probably juggling multiple tasks daily—from handling tickets to ensuring systems are up and running smoothly. But have you ever …
Choosing the right ITSM tool is crucial for aligning with your organisation’s needs and goals. But before you dive into the sea of available ITSM tools, it’s essential to understand your organisation’s specific goals, challenges, and priorities.
Whether you’re staring at the same four walls in the office or in your home office, even the most passionate ITSM professionals need a change …
SDI is delighted to announce that the Microland and Clifford Chance Service Desk has secured the prestigious SDI Service Desk Certification 5-star ‘World Class’ status for the first time.
A survey by LinkedIn Learning revealed that 68% of IT professionals prefer training that includes a mix of in-house and outsourced approaches, as it offers both relevance and industry-wide perspectives.
Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s automation …