Implementing a Knowledge-Sharing Culture for Better Knowledge Management

Posted on Tuesday 17 October 2017.

by Hannah Price, Consultant at TOPdesk   It’s safe to say I’m passionate about the importance of knowledge sharing in the modern service desk. Not only does it help cut resolution times massively, but it also promotes a better working culture. And to really push this cultural shift through, here’s are a few things you

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Babcock International Win Large Service Desk of the Year 2017

Posted on Monday 16 October 2017.

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

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Browne Jacobson LLP Win Best Small IT Service Desk 2017

Posted on Monday 16 October 2017.

The IT Service & Support Awards take place every Spring in Birmingham, UK to celebrate all that is great about the global IT service industry. These awards are the only one’s of their kind to recognise and reward the shining stars of the global IT service industry; to highlight and showcase those who are going above

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SCC Win Best Managed Service Desk 2017

Posted on Monday 16 October 2017.

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational

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The Naked Service Desk, Part II Defining Your Vision

Posted on Thursday 12 October 2017.

This is the second article in The Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 elements which are key for providing brilliant service. Part II of The Naked Service Desk is about defining the strategic purpose

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The Naked Service Desk

Posted on Wednesday 20 September 2017.

This blog is part 1 of the Naked Service Desk Series. By Matt Greening, Head of Service Transformation at SDI Stripping off for a Calendar Girls style photo shoot is a great way to raise money for charity, but that’s not what this blog is about. This is about stripping back the service desk to

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