Employee Experience and Enterprise Service Management

by Sami Kallio You know the drill by now otherwise you wouldn’t be reading a blog about enterprise service management – IT service management (ITSM) …

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How HR Can Lead The Future of Employee Experience

Transforming employee engagement through better tool and process adoption will help your company save money as well as valuable time and effort says Sam Ellis …

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Are You Ready to Banish Siloed Workplaces?

Banishing siloed services is the only way forward says Melanie Lougee, keynote speaker at UNITY21 on 30 November. From work schedules and childcare to meetings …

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A Software Robot for Every Worker

Most employees recognize that their work lives could be improved if they could automate repetitive work or shorten the time it takes to perform essential …

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Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently …

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9 Things You Need To Know About Enterprise Service Management

Enterprise service management has been a key ITSM trend for the last half-decade – the use of IT service management (ITSM) principles and capabilities by …

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Does ESM Make for Happier Employees? (Who Make Happy Customers!)

By Hannah Price Enterprise Service Management (ESM) has many benefits for organisations, namely: increased efficiency, cost-savings, and improved cross-departmental collaboration. But does it go beyond …

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