Great resignation

The A – Z Of the Great Resignation

You’ve probably heard the theory that the pandemic is the real reason behind the Great Resignation. Sure, the pandemic has encouraged some employees to change …

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digital literacy

Rapidly Changing Technology or Low Digital Literacy?

New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know …

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hyper-personalisation

How to Level Up Customer Experience with Data-Driven Hyper-Personalisation

The shift to more personalised, targeted customer experiences is largely due to technological advances, with machine learning, artificial intelligence and biometric identification increasingly integrating to …

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endpoint security

The Future of Hybrid Workplace – Endpoint Threats and How to Prevent Them

Over the last two years, remote working has become very popular for companies and employees. And it’s here to stay! Whether you allow your team …

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self service portals

Questions to Ask Before (and After) Implementing an IT Self-Service Portal

If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When …

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Aneurin Bevan ICT Service Desk Achieve 3 Star Certification

About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service …

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RPA and AI

Robotic Process Automation and AI: Taking the Work You Hate -Off Your Plate

You’ve probably heard or read those stories about robots eliminating our jobs and taking control over our lives! You might even watch some movies about …

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