Transformation In Action – 5 Practice Tips from Industry Thought Leaders

Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. …

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employee experience

Adapting to Change – 5 Ways to Improve Employee Experience in 2022

Change has become the 21-century most ubiquitous challenge. If we only look at the last 18 months, IT support services have needed to rapidly adapt …

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micro experience

Why Do Micro-Experiences Matter to the IT and Support World in the Age of the Digital Business?

There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for …

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Joining a new team remotely; the home-office culture club

Remote working, virtual work, teleworking, home-office or whatever you call it, the Covid-19 global pandemic turned it up a notch- and now it’s here to …

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What You Need to Know: SITS22 Education Programme Revealed

You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be …

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Experience Level Agreements – What They Are and What They Are Not!

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Revealing the SDI Awards 2022 Winners!

On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony …

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