workplace learning

How to Use ChatGPT for Effective Workplace Learning

As artificial intelligence (AI) continues to advance, it’s important to find the right balance between human and AI work to succeed in the modern workplace. The rise of user-friendly AI tools, like ChatGPT, is a significant technological shift.

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Success story

CGI’s Success Story: 12 Years of Excellence with SDI’s 5-Star Status

We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year. 

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happy service desk

What Does a Happy Service Desk Look Like In 2024?

Creating and maintaining a positive work environment is crucial for organisations pursuing long-term success. But when it comes to achieving a happy service desk, it’s about more than just resolving technical issues. It’s about building content and a motivated service desk team.

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applications of AI blog

5 Amazing Applications of AI In ITSM Today

Companies around the world are utilising AI applications to enhance their procedures, optimise costs, avoid human mistakes, assist customers, improve customer experience, manage IT systems, …

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how to protect intellectual property

How to Protect Intellectual Property in Remote Workplace [2024 Guide]

The rise of remote work and the use of AI and digital collaboration tools have expanded the attack surface, making intellectual property more vulnerable than ever. Why? It’s because these tools often require the sharing and transfer of data, which can potentially be intercepted or accessed by unauthorised individuals.

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IT career

Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.

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USA Contractors Power Design Inc achieve 4 star Service Desk Certification result

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of …

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