Double Award Finalists Allstate Northern Ireland Reveal Their Key To Success!

Posted on Tuesday 12 March 2019.

Allstate Northern Ireland are finalists in 2 brilliant categories this year – ‘Best Service Desk’ and ‘Best Service Improvement Project’. We had the chance to ask them a few questions about their awards experience so far, and what their key to success is!   What made you decide to enter the awards? We are proud

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Gender Equality in ITSM: The Stats

Posted on Friday 8 March 2019.

Gender Equality in ITSM: The Stats by Scarlett Bayes, Industry Analyst, SDI Last year, in preparation for a Gender Equality in ITSM event, SDI ran a survey which asked respondents a series of questions relating to their current working environment, previous experiences, and their future outlook in relation to gender equality in the tech industry.

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Key Tips for Recruitment and Retention of a Diverse Team

Posted on Thursday 7 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled

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Award finalists ICL Services discuss how they plan to evolve their service desk

Posted on Tuesday 5 March 2019.

ICL Services are finalists in 2 brilliant award categories this year – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project’. They have kindly answered some of our questions ahead of the IT Service & Support Awards next month…   What made you decide to enter the awards?   We did a great job relating to the process improvement of ticket handling,

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Double award finalists Retail Assist share their top tips & success story

Posted on Tuesday 5 March 2019.

Retail Assist are finalists in an amazing 2 categories – ‘Best Small Enterprise Managed Service Provider’ and ‘Best Service Desk CX’ 2019. They have kindly taken the time to speak to us about their awards experience and what initiative they have implemented to improve their service desk!   What made you decide to enter the

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Double award WINNERS Wipro let us in on what makes their service desk stand out

Posted on Tuesday 5 March 2019.

Wipro are winners of an amazing 2 awards – ‘Best Large Enterprise Managed Service Provider’ and ‘Best Automation Project 2019’. They have spoken to us about their automation journey and let us in on their top tips for a successful service desk. We’re also lucky enough to hear about their exciting future plans for ‘The

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