Mauricio Corona blog

The Importance of Intelligent Automation & Some Trend Predictions For 2023

In the last part of our blog series, ‘Back to The Future of ITSM’ we reached out to Mauricio Corona, Ph.D. Chairman BP Gurus & …

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simone jo moore blog

The Right Path to Developing the Next Generation Of IT Leaders

In part 4 of our blog series ’Back to The Future of ITSM’, we spoke with Simone Jo Moore, Industry Thought Leader. We discussed some …

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tuuli bell blog

IT Sustainability: The Challenges of IT Going Green

Marty McFly from the ‘Back to the Future’ movie once said, “If you put your mind to it, you can accomplish anything.” Well, the same goes …

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alan nance sdi blog

Brilliant Basics are Essential in Good Customer Experience

The focus for many organisations is shifting to a human-centric approach to IT services. Some of them collect and quantify data on it. On the …

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Leeds Beckett University Retain Impressive Service Desk Certification Achievement

Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help  graduates become ready …

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blog with Jeff Rumburg

Data-Driven Decision-Making: Good Decisions Don’t Guarantee Good Outcomes

The time has come! We’re flying back to the future to discover new trend predictions for the IT & ITSM industry. Our blog series ‘Back …

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Investment Management Company Railpen achieve Certification

Railpen formed in 1994 during the privatisation of the railway industry, when all members and assets in the former British Rail Pension Scheme were transferred …

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