Drum Roll Please… And The Finalists Are

Posted on Monday 3 December 2018.

On Friday 16th November, our awards shortlist united in Birmingham where they presented to our judges, followed by a 20 minute grilling Q&A. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and

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Service Desk & IT Service 2018 Conference, Denmark

Posted on Thursday 29 November 2018.

  SDI is speaking at the Service Desk & IT Service 2018 conference which takes place in Denmark every year, organised by Westergaard. We are delighted to be hosting two presentations this year – one on the future of service and the other on the future of the service desk.   AND HUMANS CREATED ARTIFICIAL

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Delivering business value through the Service Desk today and tomorrow

Posted on Friday 23 November 2018.

Does your service desk create real business value and deliver a brilliant customer experience? By creating a culture of success at the service desk through best practice, motivation, engagement, development and continual service improvement, you can. To help you do that, Service Desk Institute’s best practice standard for service desks, can help you create the

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Shared Service Management: An Overview 

Posted on Tuesday 20 November 2018.

by Scarlett Bayes, Industry Analyst, SDI If ‘Shared Service Management’ is something you’re hearing mentioned more and more but you’re not totally sure what it’s all about, this quick overview is for you. Shared Service Management: What is it? Shared Service Management is the over arching term for the practice of merging or sharing elements of back office functions (i.e.

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We’re Delighted To Announce Our Incredible Awards Shortlist

Posted on Thursday 8 November 2018.

We’ve had a record number of award entries for the IT Service & Support Awards 2019 this year and the judges were very impressed with all entries received – making their job nice and difficult! We’re delighted to announce the 2019 shortlist below, who will present to the judges in person on Friday 16th November

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Jeff Rumburg, Co-Founder & CEO of MetricNet Announced as Keynote at SDI19

Posted on Thursday 8 November 2018.

Blog post taken from newswire.com October 30, 2018 The Service Desk Institute has announced its speaker lineup for the 2019 annual conference in Birmingham, UK. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present a keynote address at the conference. For those interested in attending, SDI’s 32nd Annual Conference is

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