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Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s automation …
According to our recent research, 71% of organisations are researching or piloting AI in ITSM, while only 4% have fully integrated AI into their IT service management.
Proactive customer service has been at the top of the list of customer service trends for many years. By being proactive in engaging with customers, businesses can improve satisfaction, loyalty, efficiency, and brand image.
When it comes to finding the right talent for your business, misconceptions about recruitment agencies abound. However, engaging a professional recruiter offers numerous benefits. Let’s …
If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society…
The University of Portsmouth The University of Portsmouth is a public university on the south coast of England, established in 1992 with roots dating back to 1870. The …
“Challenging the status quo is fundamental in developing a growth mindset. You may stumble, you may fail, it may be uncomfortable, you will be vulnerable. …