Menu
No one can deny AI is revolutionising many industries, and the education industry is no exception. It’s clear that AI’s role in learning is expanding quickly, and AI is already transforming the way we learn and teach.
Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we will explore shortly.
Embracing the Future: The Rise of Contactless Technology and Self-Service Solutions In an ever-evolving digital landscape, contactless technology and self-service solutions have emerged as game-changers, …
Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.
About Runshaw College Runshaw College has provided high quality education for almost 50 years. Considered one of the most successful colleges in the UK, Runshaw …
Gathering employee feedback is one step towards creating a positive feedback culture and a more diverse and inclusive workplace. By engaging in open dialogue with employees, you can identify…
As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.