How Can Service Desk Managers Advance Their Careers?

Posted on Friday 13 March 2020.

If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many IT service desk managers have worked their way up through the service desk ranks thanks to their hard work and a combination of technical knowledge, interpersonal skills, and then management

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A Statement On The COVID-19 Form Of Coronavirus From SDI

Posted on Monday 9 March 2020.

Over the last few weeks, we’ve witnessed an unprecedented global health challenge that many countries continue to contend with as a result of the COVID-19 form of Coronavirus. As well as continually assessing the situation as it unfolds and changes, organisations globally are also having to quickly understand what this means for their customers, their

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SDI Welcomes New Certication Partner In The Middle East

Posted on Wednesday 26 February 2020.

SDI announces new Middle East community partnership with SMCE   Exclusive SDI MENA Global Partner, ACIS-IT, and SDI are honoured to welcome a new affiliate partner for service desk certification (SDC) and consultancy and improvement services in the Middle East region, focusing on Saudi Arabia. Dedicated to the promotion of a culture of Service Excellence in

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It’s Time to Shift Your Service Desk to the Left

Posted on Tuesday 25 February 2020.

By Stuart Perkins, a GBS Service Management Architect at Smith and Nephew At this year’s annual SDI conference – SDI20 – I’ll be presenting on Smith and Nephew’s Global Business Services function, focusing on our “Shift-Left” strategy. Executed well, Shift-Left has steered us towards the “promised land” – maximising customer satisfaction levels while reducing support

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How New Ways of Working Can Help Improve Team Performance

Posted on Tuesday 25 February 2020.

By Sundeep Singh, Digital Service Manager working at Co-operative Trading Group How do you keep your teams happy and performing well whilst balancing busy workloads, priorities and keeping up with demands of transformation and change? Start with culture. More and more IT service teams are working closer with those developing products and services through use of digital

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Mental Health Has A Brand Problem

Posted on Monday 24 February 2020.

By Rob Stephenson, a global mental health campaigner and keynote speaker    Stop for a second and think of the words “mental health”. Go on, do it now. What images do you have in your head? Are you thinking of people with their head in their hands? People who are in distress? Family members who

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