SDI Launches ITIL 4’s Managing Professional Transition Module

Posted on Thursday 4 June 2020.

SDI is pleased to announce that we will be adding several new ITIL 4 courses to our training portfolio over the next few months. SDI has offered ITIL 4 Foundation since launch in 2019 and on 24 August 2020 we will be holding our very first ITIL 4 Managing Professional Transition Module certification course. About


An Unused Knowledge Base is Money Left Behind

Posted on Tuesday 26 May 2020.

By Aprill Allen, Founder and Managing Director, Knowledge Bird It is surprisingly common for small teams to use a customer service platform and have no idea that there is a knowledge base attached. I see this with several of the customers that I work with –  business owners and customer service team leaders get into


How to maintain motivation, focus and connection while remote working

Posted on Tuesday 5 May 2020.

By Zena Everett, Speaker and Coach on Crazy Busy-ness™ and Overwhelm: Do less and get more done.   Keeping your team motivated and close: what people say about panic-working, banana bread, monkey brains and boundaries. Now that we are in the groove of remote working, our challenge is to maintain motivation, focus and connection. So


Harnessing The Power of Assessment – Resources

Posted on Thursday 30 April 2020.

Harness the Power of the Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on the


SDI Coffee Break Series 3 – Technology & Innovation Resulting from COVID-19

Posted on Tuesday 21 April 2020.

David Wright and Dr Mauricio Corona share a coffee and conversation during lockdown to chat about innovation in technology and what new wave of innovations and services we might see as a result throughout 2020, particularly Robotics As A Service #RaaS Part 1 – Getting to know Dr Mauricio Corona, scrambled or fried? Part 2


SDI Coffee Break Series – Value Creation and Leadership

Posted on Tuesday 21 April 2020.

Take a break and catch a coffee with SDI’s David Wright and Simon Kent from Quantum 21 as they discuss the topics of value, convergence and leadership particularly during challenging times. Part 1 Appreciating Value, Ninja or Pirate? Part 2 Appreciating Value, Convergence, Coherence, Magnify the wave! Part 3 Appreciating Value, What Is Value? Part


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