Service Management Automation X (SMAX)

Machine learning based ITSM & ESM Software to meet all your service desk and IT service management needs.


At Micro Focus we use our 60 years’ experience and global experts to help you run your business and transform it – which means you can innovate faster, with less risk and deliver preeminent service to your customers and employees alike. Our software provides the critical tools you need to offer Enterprise Service Management, while still working within your traditional ITIL framework of ITSM delivery. By design, our Service Management Automation X (#SMAX) software exploits codeless configuration, while employing machine learning and AI-driven analytics, to enhance automation to power self-service portals, and deliver near zero-touch, real time service.






Helpful Resources

  1. How AI is Enabling Enterprise Service Management ESM – read the latest report
  2. Automating Service Management for the Digital Age – read our whitepaper
  3. Automating ITSM with SMAX – read our eBook
  4. Improve Service; Using Analytics-led Automation – a SDI & Micro Focus On-Demand Webinar – watch now


Contact Us

For more information about Micro Focus SMAX please contact:

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