Home
About SDI
Get in touch
Blog
Service Desk Benchmarking
Service Desk Standard
Training & Development
Service Desk Professional Standards
Why should you study with SDI
Service Improvement
How can we help?
SDI Membership
Events & Networking
IT Service & Support Awards
Come and meet the SDI team
Become a Speaker
Service Desk Resourcing
SDI Membership
LOG IN
GET IN TOUCH
Blog
About SDI
Home
Menu
Service Desk
Benchmarking
Service Desk Certification
Service Desk Standard
Service Desk Standard
Service Desk Certification
Free Service Desk Benchmark Tool
Service Desk Benchmark Report
Measure and improve your service
Newcastle University share their service improvement story
Customer Success Stories
Certified service desks describe their experience in their own words
SDC Essential Handbook
Download your free copy of the SDC Handbook
Training &
Development
Why should you study with SDI
Why study with SDI?
SDI Training Courses
Service Desk Analyst
Service Desk Manager
Senior Analyst to Team Leader
Service Level Management
Customer Satisfaction Surveys
Is In-House Training for you?
SDI’s Live Virtual Classroom
Service Desk Professional Standards
Course of the month
Service Level Management: For aspiring, new or experienced managers, team leaders and supervisors.
Training Brochure
Download your copy of the latest Learning & Development brochure for an overview of SDI training
Find a course near you
Browse the full list of SDI training course dates and locations and book online
Service
Improvement
How can we help?
Create Service Improvement Plans
Check The Health Of Your Service Desk
Choosing a new service desk tool
Your Route To Continual Service Improvement
How Can We Help?
Success Stories
Meet Our Consultants
Membership
& Community
Our Members
SDI Membership
Membership for you
Membership for your organisation
Meet Our Members
Member Resources
Become An SDI Partner
Service Desk Profile
Air-IT tell us about life on their service desk
Member Testimonial
Find out why so many service desks love being part of our community
Team Membership
Our most popular membership level for service desk teams
Events &
Networking
Events Gallery
SDI Events Calendar
Become a Speaker
Webinars
Service Desk Awards
Meet the SDI team
Shine17 – virtual conference
Software Showcase
Join us in Manchester in July
Awards 2017 Gallery
Browse the photo gallery from the IT Service & Support Awards 2017
SDI17 Mexico
We're heading back to Mexico for our Latin America conference
Service Desk
Recruitment
Recruitment
Recruit A Team Member
Advertise A Job
Find Your Perfect Job
Job Of The Month
Assistive Technologist: University of Bath
Recruitment Blogs
Thought-provoking reads on how to attract and retain the right people
Success Stories
Find out why organisations choose our Service Desk Recruitment service
Service Desk
Insight
Service Desk Resources
Search Resource Library
Find Out About The Service Desk Standards
Online ITSM Tools Exhibition
ITSM Tools Market Review
Read The Blog
Webinars On Demand
SDI Coffee Break Videos
Report Of The Month
CLOSE
Meet The Trainer: Conrad Jepson
Posted on Monday 22 May 2017.
Read More
MESSAGE US
Feel free to get in touch.
To ask a question directly please submit your message using the form below.
name
Company
Email
*
Message
Comments
This field is for validation purposes and should be left unchanged.
