How Can Service Desk Managers Evolve The Customer Experience?
Posted on Friday 10 December 2021.
Professional Standards -Update from the experts, Lynne Nash
Posted on Wednesday 22 July 2020.
Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from Lynne Nash… Lynne Nash – Service Management and Service Improvement Consultant, Contributor to SDI’s Global Best Practice Standard for Service Desk, SDI Associate and Key Awards Judge, and Experienced Trainer Lynne is an experienced service desk, service management,
Professional Standards -Update from the experts, John Noctor
Posted on Wednesday 22 July 2020.
Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor… John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert Dedicated to driving customer success and delivering exceptional customer experiences, John is a continual improvement evangelist, well known for
Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally
Posted on Wednesday 22 July 2020.
Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support industry, and PeopleCert, a global leader in the examination and certification industry, have recently worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice
Your on-hand, virtual community of ITSM Experts
Posted on Wednesday 25 March 2020.
As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay
How Can Service Desk Managers Advance Their Careers?
Posted on Friday 13 March 2020.
If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many IT service desk managers have worked their way up through the service desk ranks thanks to their hard work and a combination of technical knowledge, interpersonal skills, and then management
New Development Workshop for Service Desks: Certification & ITIL 4
Posted on Tuesday 7 January 2020.
By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop “Working with ITIL4 and SDI’s Service Desk Certification” So what’s this all about and how can it benefit me? -I hear you say! Well read on….. With the release of ITIL 4