Revealing the IT Service & Support Awards 2020 winners!

Posted on Wednesday 2 December 2020.

On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards 2020 presentation ceremony. A year like no other, this was the very first time the awards ceremony was broadcast live from a studio! One of the biggest celebrations of the year



Celebrate with the IT Service & Support Awards finalists of 2020

Posted on Monday 2 November 2020.

On Thursday 14th November 2019, our awards shortlist united in Birmingham for the IT Service & Support Awards 2020 judging day. The judges then had the impossible task of narrowing down the shortlist to just 3 desks/individuals per category. We would like to say a massive congratulations to all of our shortlist and finalists and



Follow the sun with Essentra: A journey to success

Posted on Tuesday 10 December 2019.

About Essentra Essentra are a manufacturing organisation with a global footprint. The company, an SDI Corporate Member, operates internationally from headquarters in Milton Keynes, Buckinghamshire. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. The Essentra Challenge Just over three years ago, the decision was made to



We’re excited to announce the IT Service & Support Awards 2020 Shortlist!

Posted on Tuesday 12 November 2019.

We’ve had a record number of award entries for the IT Service & Support Awards 2020 this year and the judges were very impressed with the level of all entries received! We’re delighted to announce the 2020 shortlist below, who will present to the judges in person on Thursday 14th November in Birmingham. We would



A Quick Word With ‘Best Large Enterprise Managed Service Provider’ Award Finalists CAE

Posted on Monday 18 March 2019.

We managed to grab a quick word with ‘Best Large Enterprise Managed Service Provider 2019’ award finalists CAE Technology Services, where they let us in on their top tips to success…   What made you decide to enter the awards?   CAE embarked on the SDI Certification Journey in December 2017 with our initial audit. We



Key Tips for Recruitment and Retention of a Diverse Team

Posted on Thursday 7 March 2019.

Key Tips for Recruitment and Retention of a Diverse Team by Scarlett Bayes, Industry Analyst, SDI Last year, SDI teamed up with Ivanti to host a forum for service desk professionals (both male and female) to discuss their thoughts, concerns, and ideas surrounding Gender Equality in ITSM. Throughout the day, delegates expressed that they struggled



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