We’re Delighted To Announce Our SDI Awards 2023 Winners!

Posted on Friday 3 November 2023.

We’re thrilled to send a big congratulations to this year’s winners and finalists of the 2023 SDI  Awards! Winning this award is a big deal. It means you’re doing something really right in the service desk industry. From delivering top-notch customer service to solving tricky tech issues, these teams and individuals are leading the way.

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Spark 23 Speaker Spotlight: Patrycja Sobera

Posted on Friday 20 October 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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Meet the Awards 2023 Finalists: Unisys

Posted on Tuesday 19 September 2023.

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our

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Meet the Awards 2023 Finalists: Department Of Work And Pensions

Posted on Wednesday 23 August 2023.

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our

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Meet the Awards 2023 Finalists: PowerDesignInc

Posted on Tuesday 22 August 2023.

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our

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Spark 23 Speaker Spotlight: Em Eldred

Posted on Monday 14 August 2023.

SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at

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