CGI’s Success Story: 12 Years of Excellence with SDI’s 5-Star Status

Posted on Tuesday 16 January 2024.

Success story

We’re delighted to share the fantastic news that CGI UK’s service desk has secured the prestigious SDI 5-star ‘World Class’ status for an impressive twelfth consecutive year. 

After completing three days of rigorous auditing by our SDI Certification team, CGI’s service desk once again achieved the highest score ever awarded in the Service Desk Certification (SDC) programme – a remarkable 99.99%!

This outstanding achievement not only underscores CGI’s unwavering commitment to delivering exceptional services but also serves as a shining example of the tangible benefits of the SDI Certification journey.

📕 In their recent blog post, CGI highlighted their certification journey.

Being the first service desk globally to secure the SDI’s 5-star accreditation in 2012, CGI has not only maintained but has elevated these world-class standards. This is an excellent testament to the dedicated and hard-working CGI team members who consistently deliver the highest quality services to their clients.

Why CGI UK Is a Leader in Exceptional Service

CGI is a great example of an organisation where service excellence is a top priority for ensuring client and member satisfaction. By delivering exceptional services, they ensure that their clients remain satisfied and are willing to continue working with them.

CGI’s Success Story

With a team of over 400 service desk and service management analysts, CGI manages ITSM processes for more than 80 public and private sector clients in the UK.

Handling an impressive 1.5 million contacts, managing 18,000 changes, and proactively addressing 800 problems annually with a +93% client satisfaction score. Congratulations to CGI UK on this monumental achievement!

Are you looking to provide the best possible service?

We can assist you in achieving service excellence. Our Service Desk Certification (SDC) programme is the only industry, standards-based accreditation programme designed specifically to certify service desk quality.

The Global Best Practice Standard for Service Desk provides a set of clear and measurable benchmarks for IT service operations, some of which are unique to this program, setting it apart from other frameworks and standards such as ITIL or ISO/IEC 20000.

Want to know if your service is ready for SDC?

If you have questions about Service Desk Certification or Service Improvement support from SDI please contact us using the form below, or via our live-chat, we love helping IT Service and Support Teams to become even more brilliant! – It’s what we do!

Service Desk Certification Enquiry

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