Get In Touch With SDI
We can’t wait to hear from you!
Unlock your team’s potential and transform your IT service operations by reaching out to SDI today. Discover how our tailored, dedicated solutions (which are all based on global best practice) can address your unique challenges and empower your organisation to achieve the excellence in your grasp! SDI support organisations in all things IT Service Management, from recruitment to professional development, service optimisation and awards in excellence. Let’s see what we could achieve together!
Use the form on this page to get in touch, or explore our FAQs below.
Frequently Asked Questions
How do I become an SDI Member?
Becoming a ‘Community Member’ of SDI is FREE!
Just register online today and create an account. You can upgrade to ‘Premium Membership’ any time to receive exclusive, premium access, benefits, discounts and content to valuable ITSM resources, tools and opportunities.
How long does each training course last?
Senior Analyst to Team Leader – 2 Days
Service Desk Analyst – 3 Days
Service Desk Manager – 4 Days
Workshops -1 Day
ITIL® Foundation – 2 Days
What courses have an exam with them?
The training courses that have an exam with them are the Service Desk Analyst (SDA) the Service Desk Manager (SDM) and ITIL® Foundation.
How long does my exam voucher last?
Your exam voucher will be valid for 1 year from the last day of your training course.
What are the timings of the training courses?
Usual timings for our courses are below, but you should always check the confirmation email details before attending to be sure you are prepared:
Workshop – 09:00 -16:30
ITIL® Foundation – 2 Days – 09:00 -16:30
Senior Analyst to Team Leader – 2 Days, 09:00 -16:30
Service Desk Analyst – 3 Days, 09:00 -16:30
Service Desk Manager – 4 Days, 09:00 -16:30
How do I add people to my Premium Membership?
Log in to your account and find the team icon on the left of your dashboard. Click on it and add the email address of anyone you wish to add. They will then be emailed an invite to generate their own login details.
How many people are covered under the Premium Membership?
Up to 5 users can be added on a Premium Membership.
What is a Bolt On?
Premium Members can enhance and personalise their SDI Membership experience by choosing which perks, discounts and offers they want to add to their membership. These discounts, offers and products are called membership ‘Bolt-Ons.’
How do I book SPARK26?
To book your Spark tickets, visit the Spark website:
SDI Conference
Alternatively you can email [email protected]
How do I enter the awards?
To enter the awards you will need to create a free account here:
sdi.awardsplatform.com/
Select the award you wish to enter.
Alternatively you can email [email protected]
Who is speaking at SPARK26?
Please have a look at the following link for the Speaker Agenda:
sdiconference.co.uk/agenda
How do I book an experience event or tools day?
For our experience events and tools days, please go to
servicedeskinstitute.com/events/
Select the event and click the book now button which will take you to a page to register for the event.
How much is the SDC programme?
For our full costs contact our team [email protected], the cost can vary depending on your requirements ensuring you get the most out of the programme.
How long does the SDC programme take?
It is possible to earn your Service Desk Certification and a star rating within 10 months if you exceed the minimum score required to earn Certified status.
Most organisations commit to two years to start off with, then remain in the SDC programme for varying times afterwards. Some companies have remained for 14 years.
How do I book an assessment/audit?
Please visit the SDC webpage and contact us to book.
Get In Touch
+44 (0)1689 889 100
07354622807
Our Experts
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John Noctor is Chief Customer Success Officer at the Service Desk Institute (SDI), where he leads global customer engagement, consultancy, and service...
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Michael is a professional, highly driven, diligent and strategic IT leader and trusted advisor with 28 years’ IT and Service Management delivery and...
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Kylie is a passionate and enthusiastic trainer with over 15 years’ service desk experience including 8 years of operational management. She has a...
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