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Professional Standards -Update from the experts, Lynne Nash

Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from Lynne Nash… Lynne Nash – Service Management...

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Professional Standards -Update from the experts, John Noctor

Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor…   John Noctor, Service Management...

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Service Desk Institute and PeopleCert refresh the Service Desk Analyst and Service Desk Manager exams globally

Press Release: The Service Desk Institute (SDI), an international organisation known for setting best practice service desk standards in the IT service and support...

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