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Latest from our blog

My experience of turning off email to the service desk, Lena Gaston, Affinity Water

When I mentioned turning off email at presentation event a couple of months ago, the look of sheer joy on some faces and shock...

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Enterprise Service Management Part 2

By Scarlett Bayes, Industry Analyst, SDI In Part 1 of this blog we looked at what Enterprise Service Management (ESM) actually is, and how it...

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Keeping it local: What are the benefits of using a local IT service desk?

by Alan Conduct, Head of Support Services at UKN Group   One significant advance for outsourcing providers and their customers has been digital transformation....

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