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We pride ourselves on giving excellent customer service and our team always looks forward to your call.
While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data,...
SDI recently partnered with Freshworks to research what service management professionals are planning, anticipating and focusing on, to uncover what some of the key...
Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance...
Becoming an SDI member ensures your service desk stays up-to-date with the latest industry news and knowledge
