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Latest from our blog

SDI Podcast Episode 2

At SDI, we love nothing more than putting a spotlight on service desks and individuals in the community who are doing amazing things! We...

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Reduce time spent firefighting with Proactive Problem Management

Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the...

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Future Changes for the Service Desk

The latest Global Best Practice Standard for Service Desk (version 8) was launched in March this year. At #SDI19 some of the lead contributors took part in a...

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