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Latest from our blog

Does ESM Make for Happier Employees? (Who Make Happy Customers!)

By Hannah Price Enterprise Service Management (ESM) has many benefits for organisations, namely: increased efficiency, cost-savings, and improved cross-departmental collaboration. But does it go...

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Was Einstein Wrong? Reflections from SDI’s Knowledge Management event

by David Wright, Chief Value & Innovation Officer at Service Desk Institute. Is information knowledge? Albert Einstein’s answer to that question was a resounding...

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What can HR, facilities and other internal service teams learn from the geeks in IT?

While it may not seem like it on the surface, HR, facilities and IT have a lot in common. In fact, any internal corporate...

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