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Latest from our blog

Service Management 101: Capgemini’s Global Service Desk Transformation Journey

Service Management 101: Siddhartha Chaturvedi, Senior Director at Capgemini In this Service Management 101 we find out how Capgemini’s global service desk has approached...

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The new KPIs for AI/Chatbot powered Service Desk

The new KPIs for AI/Chatbot powered Service Desk by Manish Sharma, Co-Founder at Rezolve.ai Service Desks have begun their journey towards an AI/Chatbot driven...

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Revealing the IT Service & Support Awards 2020 winners!

On Thursday 26 November 2020, IT service professionals from around the world tuned in live for SDI’s 25th annual IT Service & Support Awards...

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