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Latest from our blog

Service Desk Institute signs exclusive agreement with PeopleCert to deliver Service Desk exams globally

Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, recently selected PeopleCert,...

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Self Service Adoption in 10 Steps

Keeping up with growing customer demand requires maximum efficiency through multiple communication channels. Self-service as a communication channel is rapidly becoming an industry must-have,...

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Service Improvement – Taking it up a Notch!

Attention to service improvement has certainly increased in the last year. Competition among service desks from many industries in both public and private sectors...

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