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Latest from our blog

What IT Support Does Your Business Need? Four Tiers of IT Support explained

by Alan Conduct, Head of Support Services at UKN Group Making sense of IT support means clearly understanding what your business needs. Larger, more...

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London Metropolitan University alumnus supports Service Desk Certification

This Summer London Metropolitan University began the exciting process of Service Desk Certification, the globally recognised accreditation programme which benchmarks an IT service operation...

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Is Self-Service working for you?

One of the most common topics discussed at SDI events and Service Desk Manager courses is that of self-service. The technology is nothing new,...

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