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USA Contractors Power Design Inc achieve 4 star Service Desk Certification result

Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists...

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Digital Employee Experience Unleashed: Navigating the Evolution of ITSM Tools Through the Decades

Buckle up as we embark on a whirlwind journey through the maze of IT Service Management (ITSM) evolution, with a pit stop in today’s...

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AI in ITSM: 62% of Respondents Find AI Integration Challenging

According to our recent research, 71% of organisations are researching or piloting AI in ITSM, while only 4% have fully integrated AI into their...

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Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]

Proactive customer service has been at the top of the list of customer service trends for many years. By being proactive in engaging with customers, businesses...

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