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Latest from our blog

Are You Measuring and Making the Most of Your Service Desk Metrics?

Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance...

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Wow! SDI21 in numbers

Celebrating SDI21 Each year after our annual conference we love to take a look back at some of our highlights, often with a video...

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Runshaw College: Our Certification Success

“The pride and satisfaction within the team at seeing how highly we are valued and respected by the business was a great by-product of...

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