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Latest from our blog

Why Your Digital Transformation Needs XLAs

  While it might be easy to think of digital transformation simply as the introduction of new technology and the better use of data,...

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Can you guess the Top ITSM Trends for 2021?

SDI recently partnered with Freshworks to research what service management professionals are planning, anticipating and focusing on, to uncover what some of the key...

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Are You Measuring and Making the Most of Your Service Desk Metrics?

Metrics and reporting can be a significant asset for the service desk, as well the business, by allowing the service desk to monitor performance...

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