Courses – SDI

Deliver and Support (1)

ITIL®4 Foundation Course (4)

ITIL®4 Foundation Course - USA (EDT) (1)

Managing The Customer Experience (1)

Metrics & Reporting (1)

Proactive Problem Management (1)

SDI Wellbeing Level 1: Taking Care of Yourself (1)

Senior Analyst to Team Leader (3)

Service Desk Analyst (7)

Service Desk Analyst - USA (EDT) (1)

Service Desk Manager (6)

The Essence of Experience (XLAs) (1)

The Future of the IT Service Desk – Embracing AI & Automation (2)

Think Customer (1)

Training Calendar