ITIL 4 Practitioner: Service Desk (eLearning)
Self-paced
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ITIL® 4 Practitioner: Service Desk
eLearning course
The ITIL4 training that fits around you
The ITIL® 4 Practitioner: Service Desk eLearning course is a flexible way to deepen your knowledge of service desk processes and best practices whilst gaining an internationally-recognised ITIL 4 Certification from a PeopleCert Accredited Training Organisation (ATO).
You will learn how to improve user and customer experience, as well as the overall success of your service relationships.
Essential voucher includes: Exam, Online Proctoring, Official Training Materials, Official eBook
Lowest price for SDI Members
SDI Members on Premium or Enterprise plans automatically get the lowest prices on all our training courses, but if you’re not a Member yet don’t worry! Simply book the course at the non-member price and we’ll include a one year Premium Membership! You’ll get exclusive Premium resources, Member prices, free in-person event places and more.
If you already have Premium or Enterprise Membership, simply log in to book at the special Member price.
What skills will you acquire?
Service Operation
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
Continual Improvement
Learn to align organisational practices and services with evolving business needs by continuously improving products, services, and management practices..
Customer Service
Expand your understanding of customer service portals and other software. Acquire skills to identify customer expectations and deliver desired value.
Offical PeopleCert Platinum Partner
Self-paced
Device-friendly & mobile-optimised
Interactive
What Will You Learn?
Key concepts
Understand the purpose and key concepts of the Service Desk practice, including how it serves as the central point of contact between the service provider and the users, facilitating effective communication.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, which are essential for measuring the effectiveness of the Service Desk and ensuring it meets organisational and user needs.
Practice processes
Explore Service Desk processes, including key activities, and learn how to effectively integrate these processes into your organisation’s value stream to enhance service delivery and user satisfaction.
Roles and competencies
Focus on key roles within the Service Desk practice, and see how to position the practice within your organisation. Understand the competencies required for these roles to ensure effective service management.
Information and technology
See how information and technology can support and enable the Service Desk practice to deliver continuous improvements, streamline operations, and enhance the user experience through efficient service delivery.
Partners and suppliers
Explore the role of partners and suppliers in the Service Desk practice, understanding how to collaborate effectively with external entities to enhance service delivery and meet business objectives.
The ITIL capability model
Discover how the capability criteria support the practice’s capability development. Learn how to apply these criteria to develop a robust and efficient Service Desk that aligns with ITIL standards.
Practice success
Learn how to succeed with the Service Desk practice, understanding how it is supported by the ITIL guiding principles, which help ensure best practices are followed to achieve high-quality service management.
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What You'll Gain
Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’ first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and opportunities in the evolving tech landscape.
Certification Requirements
What do I need before I can gain this certification?
To gain this certification you must already have either ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
You will need to take and pass the exam within 12 months to become certified.
This elearing course is suitable for all IT service professionals including roles such as:
Self-paced 
£983 each (exc. VAT)
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Added To Your Basket
ITIL 4 Practitioner: Service Desk (eLearning)
- Self-paced
-
£983 (exc. VAT)
What Would You Like To Do Next?
ITIL 4 Practitioner: Service Desk (eLearning)
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16th December - 01st January 1970 (-20437 Days)
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£983 (exc. VAT)