ITIL4®Specialist: Create, Deliver and Support
Virtual - Login from anywhere
18th - 20th November 2025 (3 Days)
9:00 AM - 4:30 PM GMT
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Overview
ITIL® 4 Create, Deliver and Support (CDS)
ITIL® 4 Create, Deliver and Support (CDS) is designed to equip you with the knowledge and skills required to manage the creation, delivery, and ongoing support of IT-enabled products and services in today’s fast-paced digital environment. It provides a deeper understanding of how to effectively manage service performance, quality and improvement while embracing modern technologies and working practices.
This course will provide an understanding of the key concepts, principles, and practices covered in ITIL® 4 CDS, including value streams, organisational structures, and collaboration methods. It also explores how the ITIL® 4 framework supports the creation of resilient, high-performing services that align with business objectives. This course supports candidates preparing for the ITIL® 4 CDS certification exam.
All SDI courses are delivered by qualified, professional trainers who combine decades of industry experience, valuable ITSM and Service Desk knowledge, with real-world exposure to the latest learning techniques and trends. That’s why we are the choice for so many of the UK and Europe’s most successful ITIL aligned Service Desk and Service operations teams.
Pricing includes the exam fee – candidates can sit the exam remotely up to 12 months after the date of the course
This course can also be tailored for in-house delivery, contact us or visit our bespoke training page.
Course Content
ITIL® 4 Create, Deliver and Support (CDS) course provides comprehensive training for individuals involved in the design, development, delivery, and support of IT-enabled products and services in a modern digital organisation.
Aligned with the latest evolution of ITIL, this course focuses on the ‘create, deliver and support’ core service management practices, essential for managing end-to-end service delivery. It builds on the concepts introduced in ITIL 4 Foundation and provides practical guidance on how to effectively integrate different value streams and activities to create, deliver, and support IT services.
ITIL® 4 CDS introduces key concepts such as service value streams, customer journey mapping, and organisational capabilities including team culture, collaboration, and continual improvement. It also explores how emerging technologies and working practices like Agile, DevOps, and Lean can be embedded into service management to drive business value and operational excellence.
Virtual Course
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. You’ll be provided with all of the resources and workbooks you need plus a collaborative workspace where you can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide you through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
Who Should Attend
This course is ideal for anyone working in IT Service Management, professionals involved in the design, development, delivery, and support of IT-enabled products and services. It is particularly relevant for individuals responsible for ensuring that services are delivered effectively and create value for both customers and the organisation.
The ITIL® 4 CDS certification is especially valuable for those seeking to improve service performance, streamline value streams, and adopt modern ways of working such as Agile, Lean, and DevOps.
Prerequisite: A valid ITIL® 4 Foundation certification is required before taking this course.
Learning Outcomes
At the end of this three-day course, participants will understand the following:
- Understand how to plan and build a service value stream that creates, delivers, and supports services that meet organizational objectives and customer needs.
- Apply concepts and practices for service performance including service design, development, deployment, delivery, and support.
- Integrate different value streams and activities to deliver, operate, and support IT-enabled products and services effectively.
- Understand how to create, deliver, and support services using new and emerging technologies and modern working approaches such as Agile, Lean, and DevOps.
- Apply key service management concepts including organisational structure, team culture, roles and competencies, and Continual Improvement.
- Use guiding principles and ITIL® 4 practices to improve service delivery and drive value co-creation.
- Prepare for and successfully pass the ITIL® 4 CDS certification exam.
Course Requirements
This is not a pre-recorded webinar and you will need:
- a computer with a webcam (We ask that webcams are turned on throughout the duration of the course.)
- microphone/headset
- high-speed internet connection
- ensure you connect 15 minutes before the session starts and log-in as a guest.
To help with the set-up, please download the Adobe Quick Start Guide.
Adobe Connect only requires that you have an internet connection, and a web browser, to attend the web conference. If you have problems connecting whilst using Microsoft Edge browsers, then please try Google Chrome or Firefox.
Preparation
Prior to attending the online course, delegates will receive a full training course manual and hand-out pack containing the course outline, exercises and reference information.
Virtual - Login from anywhere
18th - 20th November 2025 (3 Days)
9:00 AM - 4:30 PM GMT
£1,495 each (exc. VAT)
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John Noctor, Chief Customer Success Officer, SDI
- Virtual - Login from anywhere
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18th - 20th November 2025 (3 Days)
9:00 AM - 4:30 PM GMT
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£1,495 (exc. VAT)
What Would You Like To Do Next?
ITIL4®Specialist: Create, Deliver and Support
- Virtual - Login from anywhere
-
18th - 20th November 2025 (3 Days)
9:00 AM - 4:30 PM GMT
-
£1,495 (exc. VAT)