ITIL 4 Specialist: Create, Deliver, Support (eLearning)
Self-paced
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ITIL® 4 Specialist: Create, Deliver, Support
eLearning course
The ITIL4 training that fits around you
The ITIL® 4 Specialist: Create, Deliver, Support eLearning course is a flexible way to advance your knowledge and sharpen your design and delivery skills whilst gaining an internationally-recognised ITIL 4 Certification from a PeopleCert Accredited Training Organisation (ATO).
You will enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.
Essential voucher includes: Exam, Online Proctoring, Official Training Materials, Official eBook
Lowest price for SDI Members
SDI Members on Premium or Enterprise plans automatically get the lowest prices on all our training courses, but if you’re not a Member yet don’t worry! Simply book the course at the non-member price and we’ll include a one year Premium Membership! You’ll get exclusive Premium resources, Member prices, free in-person event places and more.
If you already have Premium or Enterprise Membership, simply log in to book at the special Member price.
What skills will you acquire?
Service Operation
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
Continual Improvement
Learn to align organisational practices and services with evolving business needs by continuously improving products, services, and management practices..
Customer Service
Expand your understanding of customer service portals and other software. Acquire skills to identify customer expectations and deliver desired value.
Offical PeopleCert Platinum Partner
Self-paced
Device-friendly & mobile-optimised
Interactive
What Will You Learn?
Service Design and Development
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality..
Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
Service Automation and technology
Siscover the role of automation and technology in service creation, delivery and support.
Culture and Collaboration
Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
Continuous Improvement
Continuous improvement is the ITIL framework’s main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
Customer and User Experience
Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
ITIL 4 Principles
Apply ITIL 4’s guiding principles (“Focus on Value”, “Start Where You Are”, and “Optimise and Automate”) to boost efficiency.
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What You'll Gain
Industry-recognised certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’ first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and opportunities in the evolving tech landscape.
Certification Requirements
What do I need before I can gain this certification?
To gain this certification you must already have either ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
You will need to take and pass the exam within 12 months to become certified.
This elearning course is suitable for all IT service professionals including roles such as:
IT Service ManagerService Delivery ManagerIT Support ManagerService Desk ManagerDevOps EngineerIT service managerHead of IT OperationsHead of ITChief Product Officer
Self-paced 
£1,507 each (exc. VAT)
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Added To Your Basket
ITIL 4 Specialist: Create, Deliver, Support (eLearning)
- Self-paced
-
£1,507 (exc. VAT)
What Would You Like To Do Next?
ITIL 4 Specialist: Create, Deliver, Support (eLearning)
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16th December - 01st January 1970 (-20437 Days)
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£1,507 (exc. VAT)