This is a 1-day fun and interactive course which highlights the major changes in the new version of the standard and will help prepare students for their examination. This course will also be of value to those people who just want an overview of the updates to the new standard.
This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.
The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.
This interactive one-day qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice by upgrading their qualification to the latest version of the SDM standard (v8).
At the end of this course, delegates will have an examination for an internationally recognised SDM qualification from the latest version of the SDM standard (v8). Helping you to enhance your service to the latest standards and intelligence.
This course will be delivered by an experienced trainer who combines service desk knowledge and real-world experience with the latest learning techniques. That’s why we are the choice of so many of the UK and Europe’s most successful service desks.
“I thoroughly enjoyed the experience and found the course very informative. As well as learning the standards, it gave me more confidence in my role. It was great to meet other people from different areas and discuss different ideas and opinions. I feel that I am more in tune with what my analysts do and how they do it, helping us work together.“
– Cindy Sikkema-Bridger, Customer Service Co-ordinator, Brett Group
Prior to attending the online course, delegates are sent a training course manual and hand-out pack containing the latest SDM Professional Standards.