Think Customer

7 October 2024

This one-day course is perfect for front-line IT service and support analysts within a service desk environment. It contains everything you need to equip analysts with the knowledge of how to deliver a brilliant customer experience through effective communication techniques, identifying customer conditions and developing interaction management skills.

About our one day workshops

The short video below explains some of the different one day workshops available, how they came about and why they benefit IT services on a number of levels.

This course is running from 9:00 – 16:30 BST.

Learning Outcomes / Following The Course You'll Be Able To:
•Understand the impact of communications on the customer experience
•Identify different customer types and communication styles
•Use customer profiles to adapt communication styles
•Improve the quality of  interactions through multiple support methods
•Use communication skills to deliver a brilliant customer experience
Virtual Course

This is a fully interactive, instructor-led training experience hosted through SDI’s online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.

The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.

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