In this blog, we’ll explore key findings from our recent 2024 Service Desk Benchmarking Report. This year’s findings highlight significant shifts: despite concerns over automation, 41% of organisations are planning to expand their IT teams. This suggests ongoing demand for skilled professionals amid technological advancements. There’s also a clear shift towards shorter training programs for service desk analysts, potentially indicatingContinue reading “Empowering IT Service Desks: Trends, Tools, and Training Insights”
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Service Desk Benchmarking Report v.10
Benchmark Your Service Desk Performance Want to know how your service desk compares to the rest of the industry? SDI’s latest 2024 Service Desk Benchmarking Report is here to provide the insights you need. For nearly two decades, we have been tracking the performance of service desks worldwide, and this tenth edition brings you the most comprehensive look at theContinue reading “Service Desk Benchmarking Report v.10”
Benchmarking Report 2024: Key Stats Infographic
Exclusive first look: Service Desk Benchmarking 2024 Infographic We’ve hand-picked some of the most interesting (and surprising) stats from our latest Service Desk Benchmarking research and created this handy Infographic – download it now to get the lowdown before the report is published! Download this infographic and get some insights into: ✅ Do organisations expect their staffing levels to increase orContinue reading “Benchmarking Report 2024: Key Stats Infographic”
Exciting Discoveries: Insights from SITS 2024
Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event. In this blog we will share our experience at SITS 2024, discuss some of the popular trends and topics we observedContinue reading “Exciting Discoveries: Insights from SITS 2024”