Harnessing Proactivity: Transforming Support Through Innovation & Engagement In this recorded Member VIP session, Kristian Spence-Owen, Product Support Manager at iVendi Limited, explores how you can create a proactive service experience while sharing insights into iVendi’s journey to world-class service through real-time product usage alerting, bespoke in-house tooling, Power BI, continuous improvement plans, and departmental goal setting. 📺 Click HEREContinue reading “Member VIP Lounge – Harnessing the Power of Proactivity”
