When Emerald Publishing entered the SDI Awards 2026, they weren’t confident they would win. In fact, they weren’t even sure they were ready to enter at all. Yet today, they stand as winners of the Service Desk Customer Experience of the Year 2026, and their story is exactly the kind that should make other service desks stop and think: whyContinue reading “From “We’re Not Ready” to Award Winners: Emerald Publishing’s SDI Awards Journey”
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