Tags Archives
ITIL 4 Specialist: Create, Deliver, Support (eLearning)
ITIL 4 Practitioner: Service Desk (eLearning)
ITIL 4 Practitioner: Change Enablement (eLearning)
ITIL 4 Practitioner: Release Management (eLearning)
Service Desk Essential Handbook
This service desk handbook is your essential guide to a brilliant service desk, according to the latest Global Best Practice. It lays out the description and maturity level for all of the 138 criteria from the Global Best Practice Standard for Service Desk (Best Practice Standard). From analysts to CIOs, professionals at all levels can use the detail and expert knowledge inContinue reading “Service Desk Essential Handbook”
How to Start and Advance Your Career in IT Support
If you want to enter the tech industry, IT support is a great place to start—and a very popular choice. IT professionals are often in high demand due to the role of technology in modern society and the existing gap between the demand for qualified IT workers and the supply. 📊 According to the US Bureau of Labor Statistics, there are approximately 377,500Continue reading “How to Start and Advance Your Career in IT Support”
ITIL® 4 and SDI’s Service Desk Analyst and Service Desk Manager Courses
Question – “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Author: John Noctor, Chief Delivery Officer, SDI. As a trainer of all 3 courses; ITIL® 4, Service Desk Analyst (SDA) and Service Desk Manager (SDM), IContinue reading “ITIL® 4 and SDI’s Service Desk Analyst and Service Desk Manager Courses”
The Global Best Practice Standard for Service Desk
Download V8 Global Best Practice Standard for Service Desk One of the best tools we offer that you can use to map your own improvement journey is the globally recognised Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation, including management, customer service, resources, tools, training, strategy and continualContinue reading “The Global Best Practice Standard for Service Desk”